Support Board
Date/Time: Tue, 17 Mar 2026 13:39:54 +0000
Trades data not available
View Count: 195
| [2026-01-30 14:48:30] |
| User124881 - Posts: 20 |
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hi there am not getting any data i tried everything but nothing changed
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Attachment Deleted. |
1.png| [2026-01-30 16:37:27] |
| John - SC Support - Posts: 45139 |
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You are getting a "Permission Denied" error from Rithmic. Refer to the following for what we know about this error: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-03 14:23:53] |
| User124881 - Posts: 20 |
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hi there am still have hard time to get data from rithmic to sierra i reach out to bulenox a prop firm they said everything is good on there end so i didn't want to go back and forth with them so i got the the the The Denali Data Feed everything work but i can't connect my prop-firm account i just wanted the data feed take a look a the pictures you will see what i mean. 2-i have on the subscription i circle which one should i pick because i just want the ES live data to trade my prop firm |
| [2026-02-03 14:52:51] |
| John - SC Support - Posts: 45139 |
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The first thing to keep in mind is that in order to get the CME Group data at the Non-Professional rates, you need a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not want to setup a live, funded, futures trading account, then you would need to pay for the Professional exchange option. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-03 15:46:52] |
| User124881 - Posts: 20 |
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so if a i have a live account i can get the denali data feed login one a month and i can connect my prop firm accounts to the same data on sierra?
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| [2026-02-03 15:50:22] |
| Sierra_Chart Engineering - Posts: 23228 |
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Yes. Refer to: Denali Exchange Data Feed: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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