Support Board
Date/Time: Fri, 30 Jan 2026 01:48:19 +0000
Please Please help me I have 2 Problems
View Count: 143
| [2026-01-28 20:27:15] |
| User870836 - Posts: 12 |
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1 In my chart book my charts are frozen randomly they just freeze I've tried delete and download data adjust data recalculate all the data like I'm trying everything the price is moving I can see the price moving on the side of the price ladder It's not a data connection issue the chart itself the bars are not loading I've exited out like I'm trying everything and this is really messing me up I need this fixed please help me please and thank you. 2 When I export my data from activity log it's always messed up when I export it into a trade journal the data is just corrupted it the numbers are off everything's off and I've gone with three different Trade journaling platforms I really really need help on these problems please and thank you It's driving me crazy thank you so much please get back to me as soon as you possibly can thank you. |
| [2026-01-28 20:31:53] |
| John - SC Support - Posts: 44299 |
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1. Please get us an image of your chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Please follow the instructions exactly. We need to be able to see the entire chart, including the time scale at the bottom and the price scale on the right and the data line at the top. 2. Our export is straightforward. There are two options, an Export and a Save. They output slightly different information and in slightly different formats (particularly for dates), but overall they are the same and the data is saved in a Tab-delimited format. Refer to the following for each of these options: Trade Activity Log: Saving to a Text File Trade Activity Log: Importing and Exporting Data We can not help with the journaling software. They should be able to figure out how to import the data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-28 22:43:58] |
| User870836 - Posts: 12 |
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ok Thank you The main issue is my chart will freeze and the price continues to move even when I'm connected to the data service I've recalculated reloaded deleted all the data and reloaded it like I'm trying all the troubleshooting and the chart sometimes just will not update like when it freezes it freezes until it wants to unfreeze and that's very like dangerous because if I'm risking money and the chart freezes I can't see what's going on hopefully there's a way to fix this Please and thank you In the the screenshot you can see that the is not matched up with the chart and when this happens like the actual chart the candle sticks or the line freezes but the price continues to update 'cause I am connected to the data feed |
 Screenshot 2026-01-28 144045.png / V - Attached On 2026-01-28 22:42:58 UTC - Size: 18.5 KB - 15 views |
| [2026-01-28 22:51:35] |
| John - SC Support - Posts: 44299 |
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Please get us another image of the chart, as we need to be able to see the entire chart. As we specified previously, we need to see both the price and time scales and any information at the top of the chart. Follow these instructions *exactly* to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And when you have this occur, also get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-29 16:08:35] |
| User870836 - Posts: 12 |
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SEE its happening again I'm paying for the system but it keeps on glitching out I really need some help and if we have to escalate it escalate it but I need this to be kind of fixed immediately i'm losing money I lost money today because of this very single problem
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| Screenshot 2026-01-29 080628.png / V - Attached On 2026-01-29 16:07:35 UTC - Size: 210.17 KB - 10 views Attachment Deleted. |
| [2026-01-29 16:14:16] |
| User870836 - Posts: 12 |
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Can you please help me fix this I really need help and it would be greatly greatly appreciated
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| [2026-01-29 16:22:52] |
| User870836 - Posts: 12 |
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File attached
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| Screenshot 2026-01-29 082232.png / V - Attached On 2026-01-29 16:22:44 UTC - Size: 206.1 KB - 7 views |
| [2026-01-29 16:25:10] |
| John - SC Support - Posts: 44299 |
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We need to see your Message Log when this occurs by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-29 17:00:46] |
| User870836 - Posts: 12 |
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it is still frozen nearly a whole hour later please help me fix this problem Urgent
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| Screenshot 2026-01-29 085945.png / V - Attached On 2026-01-29 17:00:01 UTC - Size: 205.05 KB - 3 views |
| [2026-01-29 17:31:06] |
| User870836 - Posts: 12 |
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File attached
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| Screenshot 2026-01-29 093051.png / V - Attached On 2026-01-29 17:31:01 UTC - Size: 216.05 KB - 4 views |
| [2026-01-29 18:01:16] |
| User870836 - Posts: 12 |
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Then when it finally decides to up It completely erases all of the data that it was frozen for This is a really huge problem Please help me
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| Screenshot 2026-01-29 100027.png / V - Attached On 2026-01-29 18:00:45 UTC - Size: 213.99 KB - 4 views |
| [2026-01-29 18:04:48] |
| User870836 - Posts: 12 |
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The same exact thing happened yesterday
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| [2026-01-29 20:10:10] |
| John - SC Support - Posts: 44299 |
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We need to see your Message Log when this occurs by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We can not help any further until we see your Message Log to see if there is anything specific showing in the log. Please follow the instructions given above exactly. Do not give us an image of the log, we need to see the entire thing as text per the instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-29 21:08:01] |
| User870836 - Posts: 12 |
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My charts keep on freezing the price is moving but the actual candlesticks are completely Randomly I need help please escalate this
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| [2026-01-29 21:12:08] |
| User870836 - Posts: 12 |
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I sent the message log for review
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| [2026-01-29 22:21:39] |
| John - SC Support - Posts: 44299 |
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There is nothing in the log that shows any issues. Please go through the items at the following link and see if any of these resolve the issue: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-30 01:44:30] |
| User870836 - Posts: 12 |
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any updates
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