Support Board
Date/Time: Tue, 06 Oct 2026 14:43:13 +0000
Post From: Please Please help me I have 2 Problems
| [2026-09-14 18:49:53] |
| John - SC Support - Posts: 48115 |
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We see you are connecting Rithmic, and therefore, this sounds like the problem described at the following link: Rithmic Trading Platform Service: Frequent Reconnections It looks like you are on version 2807, which is very old for Sierra Chart. We have made some changes since then to try to filter out bad symbols for Rithmic, which has improved the issue you are having. To update, follow these instructions: Software Download: Fast Update Although we do still recommend not using non-Rithmic symbols when connected to Rithmic. If you need these other charts, then install a second Sierra Chart to view that date. Refer to the following: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |