Support Board
Date/Time: Thu, 08 Jan 2026 17:37:56 +0000
Sierra Chart Login Error: Timeout error. There was no response
View Count: 105
| [2026-01-05 15:43:39] |
| User480295 - Posts: 15 |
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Hi, I have difficulty logging in to my Sierra Chart. I only can login after a few tries. I have attached a screenshot of the error message. May I know is the issue here? Thanks. Date Time Of Last Edit: 2026-01-05 15:47:47
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Attachment Deleted. |
1.jpg| [2026-01-05 18:40:54] |
| John - SC Support - Posts: 43858 |
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We are not having a general issue with connections, so we do not know specifically why you would be having this issue. Most likely you are having poor Internet connectivity from your location to our servers. We would recommend trying a different Internet connection and see if you continue to have the same problem. We also see that you are in Singapore, so it's also possible that there is a general Internet issue, but we have not checked on this ourselves. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-06 14:47:56] |
| Sierra_Chart Engineering - Posts: 22227 |
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Do you have the proxy server settings enabled? For more information, refer to: HTTP Communication Errors: 3 - HTTP Proxy Server Make sure proxy server settings are disabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-06 15:31:42
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| [2026-01-06 15:53:59] |
| User480295 - Posts: 15 |
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I am not using Proxy. Under the Proxy settings, the Proxy Type is Do Not Use Proxy.
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| [2026-01-06 16:47:11] |
| John - SC Support - Posts: 43858 |
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Are you still having an issue? Have you tried a different Internet connection (such as through your phone)?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-07 03:15:02] |
| User480295 - Posts: 15 |
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Yes after using the connection through my phone, the connectivity issue is resolved. So it is my wifi issue, but my wifi is very fast, 800 Mbps download, 600Mbps upload.
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| [2026-01-07 15:18:01] |
| John - SC Support - Posts: 43858 |
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Keep in mind that the issue could be anywhere on the Internet. So it could be an issue with your Internet provider having an issue somewhere that causes the problem between your home computer and our servers.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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