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Cant download, history missing, very slow. Please help

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[2014-10-20 14:46:21] #1 [Go To First Post]
User54027 - Posts: 128
Software version: 1203 \| 2014-10-20 10:35:06 Usage end date: 2015-06-02 \| 2014-10-20 10:35:06 Enabled for: Advanced Features. \| 2014-10-20 10:35:06 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-20 10:35:06 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-20 10:35:06 Active service: SC Forex Data (FXCM) \| 2014-10-20 10:35:06 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-10-20 10:35:06 2014-10-20 16:35:06 Local computer clock time \| 2014-10-20 10:35:06 2014-10-20 14:35:06 GMT time \| 2014-10-20 10:35:06 2014-10-20 10:35:06 Time zone adjusted time \| 2014-10-20 10:35:06 Program path: C:\SierraChart\ \| 2014-10-20 10:35:06 Data Files path: C:\SierraChart\Data\ \| 2014-10-20 10:35:06 OS Version Number: 6.1 \| 2014-10-20 10:35:06 Locale Information: English_United States.1252 \| 2014-10-20 10:35:06 Checking for new symbol settings for fxcm \| 2014-10-20 10:35:06 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 88.198.13.175 \| 2014-10-20 10:35:06 SC Forex Data (FXCM) \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2014-10-20 10:35:11 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-20 10:35:11 Socket (1476) \| Connected. \| 2014-10-20 10:35:11 SC Forex Data (FXCM) \| Connected to server. \| 2014-10-20 10:35:11 SC Forex Data (FXCM) \| Sending logon request message. \| 2014-10-20 10:35:11 SC Forex Data (FXCM) \| Server Info - Server Name: . \| 2014-10-20 10:35:12 SC Forex Data (FXCM) \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-20 10:35:12 SC Forex Data (FXCM) \| Successfully connected. \| 2014-10-20 10:35:12 HTTP connection to www.sierrachart.com:80 (1368) \| Connected. \| 2014-10-20 10:35:15 Symbol settings are up-to-date for fxcm \| 2014-10-20 10:35:31 HTTP connection to www.sierrachart.com:80 (1368) \| Closed. No error. \| 2014-10-20 10:35:36 HTTP connection to www.sierrachart.com:80 (1368) \| Shutdown and closed. \| 2014-10-20 10:35:36 Current selected Data/Trading service: SC Forex Data (FXCM) \| 2014-10-20 10:35:41 SC Forex Data (FXCM) \| Starting real-time market data updates for: US30. ID: 1 \| 2014-10-20 10:35:45 Intraday data recording state for symbol US30 is set to pending. \| 2014-10-20 10:35:45 HD Request # 2 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 10:35:45 HD Request # 2 \| Download start Date-Time: 2014-10-20 10:26:12.0 \| 2014-10-20 10:35:45 HD Request # 2 \| Using server: ds3.sierracharts.com port 10149 \| 2014-10-20 10:35:45 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-20 10:35:45 Socket (2120) \| Connected. \| 2014-10-20 10:35:46 HD Request # 2 \| Sending historical data logon request message. \| 2014-10-20 10:35:46 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2014-10-20 10:26:12. Record interval: 1. Symbol: US30 \| 2014-10-20 10:35:46 Socket (2120) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 10:36:38 Socket (2120) \| Shutdown and closed. \| 2014-10-20 10:36:38 HD Request # 2 \| Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 10:36:38 * HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 10:36:38 HD Request # 3 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 10:36:38 HD Request # 3 \| Download start Date-Time: 2014-10-20 10:26:12.0 \| 2014-10-20 10:36:38 HD Request # 3 \| Using server: ds4.sierracharts.com port 10149 \| 2014-10-20 10:36:38 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-10-20 10:36:38 Socket (492) \| Connected. \| 2014-10-20 10:36:38 HD Request # 3 \| Sending historical data logon request message. \| 2014-10-20 10:36:38 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2014-10-20 10:26:12. Record interval: 1. Symbol: US30 \| 2014-10-20 10:36:38 Current selected Data/Trading service: SC Forex Data (FXCM) \| 2014-10-20 10:36:54 Socket (492) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 10:37:27 Socket (492) \| Shutdown and closed. \| 2014-10-20 10:37:27 HD Request # 3 \| Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 10:37:27 * HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 10:37:27 HD Request # 4 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 10:37:27 HD Request # 4 \| Download start Date-Time: 2014-10-20 10:26:12.0 \| 2014-10-20 10:37:27 HD Request # 4 \| Using server: ds5.sierracharts.com port 10149 \| 2014-10-20 10:37:27 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-20 10:37:28 Socket (492) \| Connected. \| 2014-10-20 10:37:28 HD Request # 4 \| Sending historical data logon request message. \| 2014-10-20 10:37:28 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2014-10-20 10:26:12. Record interval: 1. Symbol: US30 \| 2014-10-20 10:37:28 Socket (492) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 10:38:16 Socket (492) \| Shutdown and closed. \| 2014-10-20 10:38:16 HD Request # 4 \| Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 10:38:16 * HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 10:38:16 HD Request # 4 \| Receiving Intraday data for US30 starting at 2014-10-20 10:35:49 \| 2014-10-20 10:38:16 HD Request # 4 \| Timestamp of first Intraday data file record written: 2014-10-20 10:35:49 \| 2014-10-20 10:38:16 Added 134 Time and Sales records to Intraday data file for US30 after download. \| 2014-10-20 10:38:16 HD Request # 4 \| Intraday download COMPLETE for US30. Completion time: 49s. Unique request ID: 1 \| 2014-10-20 10:38:16 Real-time Intraday chart data file updates started for US30 \| 2014-10-20 10:38:16 HD Request # 5 \| Downloading Historical Daily chart data for US30. Starting date: 2014-10-17. Service: fxcm \| 2014-10-20 10:38:16 HD Request # 5 \| Using server: ds3.sierracharts.com port 10149 \| 2014-10-20 10:38:16 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-20 10:38:16 Socket (2104) \| Connected. \| 2014-10-20 10:38:17 HD Request # 5 \| Sending historical data logon request message. \| 2014-10-20 10:38:17 HD Request # 5 \| Requesting historical Daily data starting at 2014-10-17. \| 2014-10-20 10:38:17 Intraday data recording state for symbol US30 is set to pending. \| 2014-10-20 10:38:39 Reloading all charts with filename: US30.scid \| 2014-10-20 10:38:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid \| 2014-10-20 10:38:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid \| 2014-10-20 10:38:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid \| 2014-10-20 10:38:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid \| 2014-10-20 10:38:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid \| 2014-10-20 10:38:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid \| 2014-10-20 10:38:39 Socket (2104) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 10:39:04 Socket (2104) \| Shutdown and closed. \| 2014-10-20 10:39:04 HD Request # 5 \| Error downloading historical Daily data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 10:39:04 * HD Request # 5 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 10:39:04 HD Request # 6 \| Downloading Historical Daily chart data for US30. Starting date: 2014-10-17. Service: fxcm \| 2014-10-20 10:39:04 HD Request # 6 \| Using server: ds4.sierracharts.com port 10149 \| 2014-10-20 10:39:04 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-10-20 10:39:04 Socket (2104) \| Connected. \| 2014-10-20 10:39:04 HD Request # 6 \| Sending historical data logon request message. \| 2014-10-20 10:39:04 HD Request # 6 \| Requesting historical Daily data starting at 2014-10-17. \| 2014-10-20 10:39:04 Socket (2104) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 10:39:53 Socket (2104) \| Shutdown and closed. \| 2014-10-20 10:39:53 HD Request # 6 \| Error downloading historical Daily data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 10:39:53 * HD Request # 6 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 10:39:53 HD Request # 7 \| Downloading Historical Daily chart data for US30. Starting date: 2014-10-17. Service: fxcm \| 2014-10-20 10:39:53 HD Request # 7 \| Using server: ds5.sierracharts.com port 10149 \| 2014-10-20 10:39:53 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-20 10:39:53 Socket (2124) \| Connected. \| 2014-10-20 10:39:53 HD Request # 7 \| Sending historical data logon request message. \| 2014-10-20 10:39:53 HD Request # 7 \| Requesting historical Daily data starting at 2014-10-17. \| 2014-10-20 10:39:53

[2014-10-20 15:14:18] #2 [Go To First Post]
User54027 - Posts: 128
http://www.sierrachart.com/image.php?l=1413817994572.png

[2014-10-20 15:14:55] #3 [Go To First Post]
User54027 - Posts: 128
Software version: 1203 \| 2014-10-20 11:10:24 Usage end date: 2015-06-02 \| 2014-10-20 11:10:24 Enabled for: Advanced Features. \| 2014-10-20 11:10:24 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-20 11:10:24 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-20 11:10:24 Active service: SC Forex Data (FXCM) \| 2014-10-20 11:10:24 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-10-20 11:10:24 2014-10-20 17:10:24 Local computer clock time \| 2014-10-20 11:10:24 2014-10-20 15:10:24 GMT time \| 2014-10-20 11:10:24 2014-10-20 11:10:24 Time zone adjusted time \| 2014-10-20 11:10:24 Program path: C:\SierraChart\ \| 2014-10-20 11:10:24 Data Files path: C:\SierraChart\Data\ \| 2014-10-20 11:10:24 OS Version Number: 6.1 \| 2014-10-20 11:10:24 Locale Information: English_United States.1252 \| 2014-10-20 11:10:24 Checking for new symbol settings for fxcm \| 2014-10-20 11:10:24 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 88.198.13.175 \| 2014-10-20 11:10:24 SC Forex Data (FXCM) \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2014-10-20 11:10:29 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-20 11:10:29 Socket (2008) \| Connected. \| 2014-10-20 11:10:29 SC Forex Data (FXCM) \| Connected to server. \| 2014-10-20 11:10:29 SC Forex Data (FXCM) \| Sending logon request message. \| 2014-10-20 11:10:29 SC Forex Data (FXCM) \| Server Info - Server Name: . \| 2014-10-20 11:10:30 SC Forex Data (FXCM) \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-20 11:10:30 SC Forex Data (FXCM) \| Successfully connected. \| 2014-10-20 11:10:30 HTTP connection to www.sierrachart.com:80 (1396) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2014-10-20 11:10:45 HTTP connection to www.sierrachart.com:80 (1396) \| Shutdown and closed. \| 2014-10-20 11:10:45 Request for symbol settings MD5 failed. \| 2014-10-20 11:10:45 SC Forex Data (FXCM) \| Starting real-time market data updates for: US30. ID: 1 \| 2014-10-20 11:11:53 Intraday data recording state for symbol US30 is set to pending. \| 2014-10-20 11:11:53 HD Request # 2 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 11:11:53 HD Request # 2 \| Download start Date-Time: 2014-10-20 11:08:25.0 \| 2014-10-20 11:11:53 HD Request # 2 \| Using server: ds3.sierracharts.com port 10149 \| 2014-10-20 11:11:53 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-20 11:11:53 SC Forex Data (FXCM) \| Starting real-time market data updates for: GER30. ID: 2 \| 2014-10-20 11:11:53 Intraday data recording state for symbol GER30 is set to pending. \| 2014-10-20 11:11:53 SC Forex Data (FXCM) \| Starting real-time market data updates for: EURUSD. ID: 3 \| 2014-10-20 11:11:53 Intraday data recording state for symbol EURUSD is set to pending. \| 2014-10-20 11:11:53 SC Forex Data (FXCM) \| Starting real-time market data updates for: UK100. ID: 4 \| 2014-10-20 11:11:53 Intraday data recording state for symbol UK100 is set to pending. \| 2014-10-20 11:11:53 SC Forex Data (FXCM) \| Starting real-time market data updates for: USDJPY. ID: 5 \| 2014-10-20 11:11:53 Intraday data recording state for symbol USDJPY is set to pending. \| 2014-10-20 11:11:53 Socket (3180) \| Connected. \| 2014-10-20 11:11:54 HD Request # 2 \| Sending historical data logon request message. \| 2014-10-20 11:11:54 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2014-10-20 11:08:25. Record interval: 1. Symbol: US30 \| 2014-10-20 11:11:54 Uploaded an image to the server. Request ID: 1 \| 2014-10-20 11:12:55 Socket (3180) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 11:13:12 Socket (3180) \| Shutdown and closed. \| 2014-10-20 11:13:12 HD Request # 2 \| Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 11:13:12 * HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 11:13:12 HD Request # 3 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 11:13:12 HD Request # 3 \| Download start Date-Time: 2014-10-20 11:08:25.0 \| 2014-10-20 11:13:12 HD Request # 3 \| Using server: ds4.sierracharts.com port 10149 \| 2014-10-20 11:13:12 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-10-20 11:13:12 Socket (1500) \| Connected. \| 2014-10-20 11:13:13 HD Request # 3 \| Sending historical data logon request message. \| 2014-10-20 11:13:13 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2014-10-20 11:08:25. Record interval: 1. Symbol: US30 \| 2014-10-20 11:13:13 Socket (1500) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 11:14:13 Socket (1500) \| Shutdown and closed. \| 2014-10-20 11:14:13 HD Request # 3 \| Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 11:14:13 * HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 11:14:13 HD Request # 4 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 11:14:13 HD Request # 4 \| Download start Date-Time: 2014-10-20 11:08:25.0 \| 2014-10-20 11:14:13 HD Request # 4 \| Using server: ds5.sierracharts.com port 10149 \| 2014-10-20 11:14:13 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-20 11:14:13 Socket (1500) \| Connected. \| 2014-10-20 11:14:14 HD Request # 4 \| Sending historical data logon request message. \| 2014-10-20 11:14:14 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2014-10-20 11:08:25. Record interval: 1. Symbol: US30 \| 2014-10-20 11:14:14

[2014-10-20 15:17:33] #4 [Go To First Post]
User54027 - Posts: 128
Cant upload the image for you. Sierra Charts has come to a grinding halt. Internet connection is working fine. Software version: 1203 \| 2014-10-20 11:10:24 Usage end date: 2015-06-02 \| 2014-10-20 11:10:24 Enabled for: Advanced Features. \| 2014-10-20 11:10:24 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-20 11:10:24 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-20 11:10:24 Active service: SC Forex Data (FXCM) \| 2014-10-20 11:10:24 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-10-20 11:10:24 2014-10-20 17:10:24 Local computer clock time \| 2014-10-20 11:10:24 2014-10-20 15:10:24 GMT time \| 2014-10-20 11:10:24 2014-10-20 11:10:24 Time zone adjusted time \| 2014-10-20 11:10:24 Program path: C:\SierraChart\ \| 2014-10-20 11:10:24 Data Files path: C:\SierraChart\Data\ \| 2014-10-20 11:10:24 OS Version Number: 6.1 \| 2014-10-20 11:10:24 Locale Information: English_United States.1252 \| 2014-10-20 11:10:24 Checking for new symbol settings for fxcm \| 2014-10-20 11:10:24 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 88.198.13.175 \| 2014-10-20 11:10:24 SC Forex Data (FXCM) \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2014-10-20 11:10:29 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-20 11:10:29 Socket (2008) \| Connected. \| 2014-10-20 11:10:29 SC Forex Data (FXCM) \| Connected to server. \| 2014-10-20 11:10:29 SC Forex Data (FXCM) \| Sending logon request message. \| 2014-10-20 11:10:29 SC Forex Data (FXCM) \| Server Info - Server Name: . \| 2014-10-20 11:10:30 SC Forex Data (FXCM) \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-20 11:10:30 SC Forex Data (FXCM) \| Successfully connected. \| 2014-10-20 11:10:30 HTTP connection to www.sierrachart.com:80 (1396) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2014-10-20 11:10:45 HTTP connection to www.sierrachart.com:80 (1396) \| Shutdown and closed. \| 2014-10-20 11:10:45 Request for symbol settings MD5 failed. \| 2014-10-20 11:10:45 SC Forex Data (FXCM) \| Starting real-time market data updates for: US30. ID: 1 \| 2014-10-20 11:11:53 Intraday data recording state for symbol US30 is set to pending. \| 2014-10-20 11:11:53 HD Request # 2 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 11:11:53 HD Request # 2 \| Download start Date-Time: 2014-10-20 11:08:25.0 \| 2014-10-20 11:11:53 HD Request # 2 \| Using server: ds3.sierracharts.com port 10149 \| 2014-10-20 11:11:53 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-20 11:11:53 SC Forex Data (FXCM) \| Starting real-time market data updates for: GER30. ID: 2 \| 2014-10-20 11:11:53 Intraday data recording state for symbol GER30 is set to pending. \| 2014-10-20 11:11:53 SC Forex Data (FXCM) \| Starting real-time market data updates for: EURUSD. ID: 3 \| 2014-10-20 11:11:53 Intraday data recording state for symbol EURUSD is set to pending. \| 2014-10-20 11:11:53 SC Forex Data (FXCM) \| Starting real-time market data updates for: UK100. ID: 4 \| 2014-10-20 11:11:53 Intraday data recording state for symbol UK100 is set to pending. \| 2014-10-20 11:11:53 SC Forex Data (FXCM) \| Starting real-time market data updates for: USDJPY. ID: 5 \| 2014-10-20 11:11:53 Intraday data recording state for symbol USDJPY is set to pending. \| 2014-10-20 11:11:53 Socket (3180) \| Connected. \| 2014-10-20 11:11:54 HD Request # 2 \| Sending historical data logon request message. \| 2014-10-20 11:11:54 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2014-10-20 11:08:25. Record interval: 1. Symbol: US30 \| 2014-10-20 11:11:54 Uploaded an image to the server. Request ID: 1 \| 2014-10-20 11:12:55 Socket (3180) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 11:13:12 Socket (3180) \| Shutdown and closed. \| 2014-10-20 11:13:12 HD Request # 2 \| Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 11:13:12 * HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 11:13:12 HD Request # 3 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 11:13:12 HD Request # 3 \| Download start Date-Time: 2014-10-20 11:08:25.0 \| 2014-10-20 11:13:12 HD Request # 3 \| Using server: ds4.sierracharts.com port 10149 \| 2014-10-20 11:13:12 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-10-20 11:13:12 Socket (1500) \| Connected. \| 2014-10-20 11:13:13 HD Request # 3 \| Sending historical data logon request message. \| 2014-10-20 11:13:13 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2014-10-20 11:08:25. Record interval: 1. Symbol: US30 \| 2014-10-20 11:13:13 Socket (1500) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 11:14:13 Socket (1500) \| Shutdown and closed. \| 2014-10-20 11:14:13 HD Request # 3 \| Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 11:14:13 * HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 11:14:13 HD Request # 4 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 11:14:13 HD Request # 4 \| Download start Date-Time: 2014-10-20 11:08:25.0 \| 2014-10-20 11:14:13 HD Request # 4 \| Using server: ds5.sierracharts.com port 10149 \| 2014-10-20 11:14:13 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-20 11:14:13 Socket (1500) \| Connected. \| 2014-10-20 11:14:14 HD Request # 4 \| Sending historical data logon request message. \| 2014-10-20 11:14:14 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2014-10-20 11:08:25. Record interval: 1. Symbol: US30 \| 2014-10-20 11:14:14 Socket (1500) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 11:15:02 Socket (1500) \| Shutdown and closed. \| 2014-10-20 11:15:02 HD Request # 4 \| Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 11:15:02 * HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 11:15:02 HD Request # 4 \| Receiving Intraday data for US30 starting at 2014-10-20 11:11:56 \| 2014-10-20 11:15:02 HD Request # 4 \| Timestamp of first Intraday data file record written: 2014-10-20 11:11:56 \| 2014-10-20 11:15:02 Added 153 Time and Sales records to Intraday data file for US30 after download. \| 2014-10-20 11:15:02 HD Request # 4 \| Intraday download COMPLETE for US30. Completion time: 49s. Unique request ID: 1 \| 2014-10-20 11:15:02 Real-time Intraday chart data file updates started for US30 \| 2014-10-20 11:15:02 HD Request # 5 \| Downloading Historical Daily chart data for US30. Starting date: 2014-10-17. Service: fxcm \| 2014-10-20 11:15:02 HD Request # 5 \| Using server: ds3.sierracharts.com port 10149 \| 2014-10-20 11:15:02 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-20 11:15:02 Socket (3160) \| Connected. \| 2014-10-20 11:15:02 HD Request # 5 \| Sending historical data logon request message. \| 2014-10-20 11:15:02 HD Request # 5 \| Requesting historical Daily data starting at 2014-10-17. \| 2014-10-20 11:15:03 Uploaded an image to the server. Request ID: 2 \| 2014-10-20 11:15:09 HTTP request #2 returned the following error: Windows error code 12029: A connection with the server could not be established \| 2014-10-20 11:15:12 Failed to upload the image due to an error. Request ID: 2. \| 2014-10-20 11:15:12 * Uploaded an image to the server. Request ID: 3 \| 2014-10-20 11:15:35 HTTP request #3 returned the following error: Windows error code 12029: A connection with the server could not be established \| 2014-10-20 11:15:37 Failed to upload the image due to an error. Request ID: 3. \| 2014-10-20 11:15:37 * Socket (3160) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 11:15:55 Socket (3160) \| Shutdown and closed. \| 2014-10-20 11:15:55 HD Request # 5 \| Error downloading historical Daily data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 11:15:55 * HD Request # 5 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 11:15:55 HD Request # 6 \| Downloading Historical Daily chart data for US30. Starting date: 2014-10-17. Service: fxcm \| 2014-10-20 11:15:55 HD Request # 6 \| Using server: ds4.sierracharts.com port 10149 \| 2014-10-20 11:15:55 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-10-20 11:15:55 Socket (2060) \| Connected. \| 2014-10-20 11:15:55 HD Request # 6 \| Sending historical data logon request message. \| 2014-10-20 11:15:55 HD Request # 6 \| Requesting historical Daily data starting at 2014-10-17. \| 2014-10-20 11:15:55 Uploaded an image to the server. Request ID: 4 \| 2014-10-20 11:16:07 HTTP request #4 returned the following error: Windows error code 12029: A connection with the server could not be established \| 2014-10-20 11:16:28 Failed to upload the image due to an error. Request ID: 4. \| 2014-10-20 11:16:28 *

[2014-10-20 15:42:26] #5 [Go To First Post]
User54027 - Posts: 128
Software version: 1203 \| 2014-10-20 11:39:39 Usage end date: 2015-06-02 \| 2014-10-20 11:39:39 Enabled for: Advanced Features. \| 2014-10-20 11:39:39 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-20 11:39:39 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-20 11:39:39 Active service: SC Forex Data (FXCM) \| 2014-10-20 11:39:39 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-10-20 11:39:39 2014-10-20 17:39:39 Local computer clock time \| 2014-10-20 11:39:39 2014-10-20 15:39:39 GMT time \| 2014-10-20 11:39:39 2014-10-20 11:39:39 Time zone adjusted time \| 2014-10-20 11:39:39 Time difference to server time: 1 seconds. \| 2014-10-20 11:39:39 Program path: C:\SierraChart\ \| 2014-10-20 11:39:39 Data Files path: C:\SierraChart\Data\ \| 2014-10-20 11:39:39 OS Version Number: 6.1 \| 2014-10-20 11:39:39 Locale Information: English_United States.1252 \| 2014-10-20 11:39:39 Checking for new symbol settings for fxcm \| 2014-10-20 11:39:39 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 88.198.13.175 \| 2014-10-20 11:39:39 HTTP connection to www.sierrachart.com:80 (1424) \| Connected. \| 2014-10-20 11:39:39 Symbol settings are up-to-date for fxcm \| 2014-10-20 11:39:40 Intraday data recording state for symbol US30 is set to pending. \| 2014-10-20 11:39:42 HD Request # 2 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 11:39:42 HD Request # 2 \| Download start Date-Time: 2014-10-20 11:39:22.0 \| 2014-10-20 11:39:42 HD Request # 2 \| Using server: ds3.sierracharts.com port 10149 \| 2014-10-20 11:39:42 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-20 11:39:42 Socket (2004) \| Connected. \| 2014-10-20 11:39:42 HD Request # 2 \| Sending historical data logon request message. \| 2014-10-20 11:39:42 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2014-10-20 11:39:22. Record interval: 1. Symbol: US30 \| 2014-10-20 11:39:44 HTTP connection to www.sierrachart.com:80 (1424) \| Closed. No error. \| 2014-10-20 11:39:45 HTTP connection to www.sierrachart.com:80 (1424) \| Shutdown and closed. \| 2014-10-20 11:39:45 SC Forex Data (FXCM) \| Connecting to the server ds4.sierracharts.com. Port 443 \| 2014-10-20 11:39:47 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-10-20 11:39:47 Socket (1428) \| Connected. \| 2014-10-20 11:39:47 SC Forex Data (FXCM) \| Connected to server. \| 2014-10-20 11:39:47 SC Forex Data (FXCM) \| Sending logon request message. \| 2014-10-20 11:39:47 SC Forex Data (FXCM) \| Server Info - Server Name: . \| 2014-10-20 11:39:47 SC Forex Data (FXCM) \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-20 11:39:47 SC Forex Data (FXCM) \| Successfully connected. \| 2014-10-20 11:39:47 SC Forex Data (FXCM) \| Starting real-time market data updates for: US30. ID: 1 \| 2014-10-20 11:39:47 Historical data request is discarded because it is not for earlier data. \| 2014-10-20 11:39:47 Intraday data recording state for symbol US30 has been reset to downloading. \| 2014-10-20 11:39:47 The data feed was lost. There was no activity for at least 60.0 seconds. \| 2014-10-20 11:40:48 Connection to the external service has been lost. \| 2014-10-20 11:40:48 Socket (1428) \| Shutdown and closed. \| 2014-10-20 11:40:48 SC Forex Data (FXCM) \| Disconnected from the server. \| 2014-10-20 11:40:48 Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-10-20 11:40:48 SC Forex Data (FXCM) \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2014-10-20 11:40:53 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-20 11:40:53 Socket (1428) \| Connected. \| 2014-10-20 11:40:54 SC Forex Data (FXCM) \| Connected to server. \| 2014-10-20 11:40:54 SC Forex Data (FXCM) \| Sending logon request message. \| 2014-10-20 11:40:54 SC Forex Data (FXCM) \| Server Info - Server Name: . \| 2014-10-20 11:40:54 SC Forex Data (FXCM) \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-20 11:40:54 SC Forex Data (FXCM) \| Successfully connected. \| 2014-10-20 11:40:54 SC Forex Data (FXCM) \| Starting real-time market data updates for: US30. ID: 1 \| 2014-10-20 11:40:54 Historical data request is discarded because it is not for earlier data. \| 2014-10-20 11:40:54 Intraday data recording state for symbol US30 has been reset to downloading. \| 2014-10-20 11:40:54 Socket (2004) \| Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2014-10-20 11:41:12 Socket (2004) \| Shutdown and closed. \| 2014-10-20 11:41:12 HD Request # 2 \| Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. \| 2014-10-20 11:41:12 * HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 \| 2014-10-20 11:41:12 HD Request # 3 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2014-10-20 11:41:12 HD Request # 3 \| Download start Date-Time: 2014-10-20 11:39:22.0 \| 2014-10-20 11:41:12 HD Request # 3 \| Using server: ds3.sierracharts.com port 10149 \| 2014-10-20 11:41:12 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-10-20 11:41:12 Socket (1996) \| Connected. \| 2014-10-20 11:41:12 HD Request # 3 \| Sending historical data logon request message. \| 2014-10-20 11:41:12 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2014-10-20 11:39:22. Record interval: 1. Symbol: US30 \| 2014-10-20 11:41:14

[2014-10-20 15:42:49] #6 [Go To First Post]
User54027 - Posts: 128
http://prntscr.com/4y0e1a

[2014-10-20 16:54:27] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do not provide us any further information. You are overwhelming us with information. It is not necessary. The problem is clearly on your side with your Internet connection. Part of the problem is with the downloading of historical Data. Refer to this help topic: https://www.sierrachart.com/index.php?page=doc/helpdetails41.html We recommend using port 80 to see if that helps. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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