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Post From: Cant download, history missing, very slow. Please help

[2014-10-20 15:42:26]
User54027 - Posts: 128
Software version: 1203 | 2014-10-20 11:39:39
Usage end date: 2015-06-02 | 2014-10-20 11:39:39
Enabled for: Advanced Features. | 2014-10-20 11:39:39
Enabled for: Sierra Chart Historical Data Service. | 2014-10-20 11:39:39
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-10-20 11:39:39
Active service: SC Forex Data (FXCM) | 2014-10-20 11:39:39
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-10-20 11:39:39
2014-10-20 17:39:39 Local computer clock time | 2014-10-20 11:39:39
2014-10-20 15:39:39 GMT time | 2014-10-20 11:39:39
2014-10-20 11:39:39 Time zone adjusted time | 2014-10-20 11:39:39
Time difference to server time: 1 seconds. | 2014-10-20 11:39:39
Program path: C:\SierraChart\ | 2014-10-20 11:39:39
Data Files path: C:\SierraChart\Data\ | 2014-10-20 11:39:39
OS Version Number: 6.1 | 2014-10-20 11:39:39
Locale Information: English_United States.1252 | 2014-10-20 11:39:39

Checking for new symbol settings for fxcm | 2014-10-20 11:39:39
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-10-20 11:39:39
HTTP connection to www.sierrachart.com:80 (1424) | Connected. | 2014-10-20 11:39:39
Symbol settings are up-to-date for fxcm | 2014-10-20 11:39:40
Intraday data recording state for symbol US30 is set to pending. | 2014-10-20 11:39:42
HD Request # 2 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2014-10-20 11:39:42
HD Request # 2 | Download start Date-Time: 2014-10-20 11:39:22.0 | 2014-10-20 11:39:42
HD Request # 2 | Using server: ds3.sierracharts.com port 10149 | 2014-10-20 11:39:42
Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-20 11:39:42
Socket (2004) | Connected. | 2014-10-20 11:39:42
HD Request # 2 | Sending historical data logon request message. | 2014-10-20 11:39:42
HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-10-20 11:39:22. Record interval: 1. Symbol: US30 | 2014-10-20 11:39:44
HTTP connection to www.sierrachart.com:80 (1424) | Closed. No error. | 2014-10-20 11:39:45
HTTP connection to www.sierrachart.com:80 (1424) | Shutdown and closed. | 2014-10-20 11:39:45

SC Forex Data (FXCM) | Connecting to the server ds4.sierracharts.com. Port 443 | 2014-10-20 11:39:47
Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-10-20 11:39:47
Socket (1428) | Connected. | 2014-10-20 11:39:47
SC Forex Data (FXCM) | Connected to server. | 2014-10-20 11:39:47
SC Forex Data (FXCM) | Sending logon request message. | 2014-10-20 11:39:47
SC Forex Data (FXCM) | Server Info - Server Name: . | 2014-10-20 11:39:47
SC Forex Data (FXCM) | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-20 11:39:47
SC Forex Data (FXCM) | Successfully connected. | 2014-10-20 11:39:47
SC Forex Data (FXCM) | Starting real-time market data updates for: US30. ID: 1 | 2014-10-20 11:39:47
Historical data request is discarded because it is not for earlier data. | 2014-10-20 11:39:47
Intraday data recording state for symbol US30 has been reset to downloading. | 2014-10-20 11:39:47
The data feed was lost. There was no activity for at least 60.0 seconds. | 2014-10-20 11:40:48
Connection to the external service has been lost. | 2014-10-20 11:40:48
Socket (1428) | Shutdown and closed. | 2014-10-20 11:40:48
SC Forex Data (FXCM) | Disconnected from the server. | 2014-10-20 11:40:48
Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-10-20 11:40:48

SC Forex Data (FXCM) | Connecting to the server ds5.sierracharts.com. Port 443 | 2014-10-20 11:40:53
Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-10-20 11:40:53
Socket (1428) | Connected. | 2014-10-20 11:40:54
SC Forex Data (FXCM) | Connected to server. | 2014-10-20 11:40:54
SC Forex Data (FXCM) | Sending logon request message. | 2014-10-20 11:40:54
SC Forex Data (FXCM) | Server Info - Server Name: . | 2014-10-20 11:40:54
SC Forex Data (FXCM) | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-20 11:40:54
SC Forex Data (FXCM) | Successfully connected. | 2014-10-20 11:40:54
SC Forex Data (FXCM) | Starting real-time market data updates for: US30. ID: 1 | 2014-10-20 11:40:54
Historical data request is discarded because it is not for earlier data. | 2014-10-20 11:40:54
Intraday data recording state for symbol US30 has been reset to downloading. | 2014-10-20 11:40:54
Socket (2004) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-10-20 11:41:12
Socket (2004) | Shutdown and closed. | 2014-10-20 11:41:12
HD Request # 2 | Error downloading historical Intraday data for US30. The network socket has been closed. Retrying download. | 2014-10-20 11:41:12 *
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for US30 | 2014-10-20 11:41:12

HD Request # 3 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2014-10-20 11:41:12
HD Request # 3 | Download start Date-Time: 2014-10-20 11:39:22.0 | 2014-10-20 11:41:12
HD Request # 3 | Using server: ds3.sierracharts.com port 10149 | 2014-10-20 11:41:12
Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-20 11:41:12
Socket (1996) | Connected. | 2014-10-20 11:41:12
HD Request # 3 | Sending historical data logon request message. | 2014-10-20 11:41:12
HD Request # 3 | Requesting Intraday data. Start Date-Time: 2014-10-20 11:39:22. Record interval: 1. Symbol: US30 | 2014-10-20 11:41:14