Support Board
Date/Time: Thu, 08 Jan 2026 20:43:24 +0000
Rithmic Direct Receiving no data
View Count: 40
| [2026-01-05 14:37:29] |
| User181801 - Posts: 46 |
|
Hello and thanks for your help. I changed to Rithmic Direct and although I can see my account in the "trade acccount monitor/balanced window", it keeps trying to connect but is not able to. Also, the charts are compeltely empty (event the price and time axis). I tried "edit >> translate symbols to current service" but still same issue. This is my message log 2026-01-05 09:32:04.358 | Software version: 2789 64-bit 2026-01-05 09:32:04.358 | Primary Thread ID: 276 2026-01-05 09:32:04.358 | Usage end date: 2026-01-15 2026-01-05 09:32:04.358 | Enabled for: Advanced Features 2. 2026-01-05 09:32:04.358 | Enabled for: Sierra Chart Historical Data Service. 2026-01-05 09:32:04.358 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-01-05 09:32:04.358 | Enabled for: Delayed Denali Exchange Data Feed. 2026-01-05 09:32:04.358 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-01-05 09:32:04.358 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-01-05 09:32:04.358 | Custom symbol settings values: enabled 2026-01-05 09:32:04.358 | Chart Update Interval: 100 2026-01-05 09:32:04.358 | Intraday Data Storage Time Unit: 0 2026-01-05 09:32:04.358 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-01-05 09:32:04.358 | 2026-01-05 14:32:04 Local computer time in UTC 2026-01-05 09:32:04.358 | 2026-01-05 09:32:04 Local computer time in SC Time Zone 2026-01-05 09:32:04.358 | 2026-01-05 14:20:36 Server time in UTC 2026-01-05 09:32:04.358 | Local computer UTC time and Server UTC time difference: 1 seconds. 2026-01-05 09:32:04.358 | Program path: Y:\SierraChart\ 2026-01-05 09:32:04.358 | Data Files path: Y:\SierraChart\Data\ 2026-01-05 09:32:04.358 | OS Version Number: 10.0 2026-01-05 09:32:04.358 | Locale Setting: C 2026-01-05 09:32:04.358 | Crash reporter started: true 2026-01-05 09:32:04.358 | 2026-01-05 09:32:56.024 | 2026-01-05 09:32:56.025 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Aggregated 2026-01-05 09:32:56.025 | Rithmic Direct - DTC | Trading server address/port: rsc-ie.rithmic.com:40800 2026-01-05 09:32:56.025 | Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40800 2026-01-05 09:32:56.026 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-01-05 09:32:56.026 | DTC Client socket (1) | New receive buffer size: 0 2026-01-05 09:32:56.027 | DTC Client socket (1) | Connecting to IP: 3.253.172.6. 2026-01-05 09:33:16.415 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (2) | Creating socket. Using TLS 1.2. 2026-01-05 09:33:16.415 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (2) | New receive buffer size: 0 2026-01-05 09:33:16.415 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (2) | Connecting to IP: 216.66.0.130. 2026-01-05 09:33:17.270 | Rithmic Direct - DTC | Wrote file: Y:\SierraChart\RithmicConnections.json. Size: 110576 2026-01-05 09:33:17.271 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-01-05 09:33:17.271 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-01-05 09:33:17.271 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-01-05 09:33:17.288 | DTC Client socket (1) | CloseSocket call. 2026-01-05 09:33:17.288 | Rithmic Direct - DTC | Disconnected. 2026-01-05 09:33:17.288 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-01-05 09:33:17.288 | DTC Client socket (1) | Closed. 2026-01-05 09:33:17.524 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (2) | CloseSocket call. 2026-01-05 09:33:17.524 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (2) | Shutdown started. Waiting for graceful close. 2026-01-05 09:33:17.648 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (2) | Socket gracefully closed by remote side. 2026-01-05 09:33:17.648 | HTTPS connection ID:20 to downloads.rithmic.com:443 for request ID:20 (2) | Closed. 2026-01-05 09:33:21.292 | 2026-01-05 09:33:21.292 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Aggregated 2026-01-05 09:33:21.292 | Rithmic Direct - DTC | Trading server address/port: rsc-ie.rithmic.com:40800 2026-01-05 09:33:21.292 | Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40800 2026-01-05 09:33:21.435 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-01-05 09:33:21.435 | DTC Client socket (1) | New receive buffer size: 0 2026-01-05 09:33:21.435 | DTC Client socket (1) | Connecting to IP: 3.254.4.144. |
| [2026-01-05 17:53:45] |
| John - SC Support - Posts: 43861 |
|
There is nothing in that log that shows an issue. Please follow these instructions to get your Message Log and hopefully it will show an issue: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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