Support Board
Date/Time: Fri, 09 Jan 2026 14:53:03 +0000
Post From: Rithmic Direct Receiving no data
| [2026-01-05 17:53:45] |
| John - SC Support - Posts: 43873 |
|
There is nothing in that log that shows an issue. Please follow these instructions to get your Message Log and hopefully it will show an issue: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |