Support Board
Date/Time: Sat, 03 Jan 2026 01:41:05 +0000
MNQ Chart Displays Candles and Studies MGC is blank
View Count: 24
| [2026-01-02 17:24:16] |
| User543381 - Posts: 9 |
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A chart that has the MNQ symbol works perfectly but when I change the same chart to MGC the chart is blank. Please assist.
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 ImageLog.txt - Attached On 2026-01-02 17:21:15 UTC - Size: 184 B - 3 views Attachment Deleted.  UploadImage.png / V - Attached On 2026-01-02 17:21:36 UTC - Size: 4.88 KB - 4 views |
| [2026-01-02 18:30:22] |
| John - SC Support - Posts: 43722 |
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MGC is traded on the COMEX exchange of the CME Group. At this time, you have the "CME Non-Professional Top-of-Book" exchange active, which is just for the CME Exchange of the CME Group. If you want real-time data for COMEX from our Denali Exchange Data Feed, then you will need to activate an exchange option for (or includes) COMEX. Refer to the following regarding adding/changing exchange options: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-02 19:02:25] |
| User543381 - Posts: 9 |
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I have had the COMEX active for several months. Please see screen shot.
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| Denali CME CBOT NYMEX COMEX Active.png / V - Attached On 2026-01-02 19:01:44 UTC - Size: 75.66 KB - 3 views |
| [2026-01-02 19:36:43] |
| John - SC Support - Posts: 43722 |
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The last time you had an exchange option active that included COMEX was in August of 2025. At this time, you only have the following exchange active: - CME Non-Professional Top-of-Book Therefore, you are not setup to get any data for COMEX. You need to select the link for "Activate / Deactivate Denali Exchange Data Feed Exchanges [CME/CBOT/COMEX/NYMEX Exchange]" in the image you provided to see the individual exchanges you have active. The checkmarks just mean that you have at least one exchange active. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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