Support Board
Date/Time: Fri, 19 Dec 2025 21:52:13 +0000
Continuous contracts not being displayed/downloaded
View Count: 76
| [2025-12-19 14:16:07] |
| User994149 - Posts: 5 |
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Hi there, Earlier today I activated the Denali data feed and my service package. I have set my charts to be continuous contract - volume based rollover. The charts load and I am able to see the data, but they are not being merged with the prior contracts. So for example, on ESH26 I am only able to see data up until 12/14/2025. When looking at my data folder, I can see that there is an ESZ25-CME.scid file (previous contract) but it is only 1KB in size, vs the 200,791KB of my ESH26-CME.scid file. Therefore, it appears to me that the continuous data is not being downloaded, despite saying that it is downloading continuous contract data when I load my charts. It is worth noting as well that this data is in showing in real time, there is no 15 minute delay, so I am sure that I am no longer on the trial package and it is the Denali data feed that is being used. Any help here would be appreciated. Thank you. |
| [2025-12-19 14:50:38] |
| Sierra_Chart Engineering - Posts: 21906 |
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Follow the instructions here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-19 15:13:59] |
| User994149 - Posts: 5 |
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Thank you for the quick response. I have followed those instructions and can see that the ESZ25-CME.scid file now has a significant amount of data in it, however this is not reflected on the charts. The data on the charts is still only loading until 12/14/2025. I can confirm that the data limiting "days to load" is set to 15 days, so I should be seeing more than this.
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| [2025-12-19 15:31:53] |
| Sierra_Chart Engineering - Posts: 21906 |
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Scroll to the beginning of the chart, and provide an image of the chart , by following these *exact* instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-19 15:32:21
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| [2025-12-19 15:43:30] |
| User994149 - Posts: 5 |
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https://www.sierrachart.com/image.php?Image=1766158948737.png
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| [2025-12-19 17:02:41] |
| User994149 - Posts: 5 |
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https://www.sierrachart.com/image.php?Image=1766163617908.png If I increase the days to load to 50 and then redownload the data then more data does show on the chart, however, all of the data between 11/11/25 and 12/14/25 is still missing. Hopefully this information will help with understanding what the cause of the issue is. |
| [2025-12-19 17:33:13] |
| User994149 - Posts: 5 |
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It seems to be working now after following the instructions in this thread: Missing Data on Continuous Contract |
| [2025-12-19 17:51:41] |
| Sierra_Chart Engineering - Posts: 21906 |
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You only need to follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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