Support Board
Date/Time: Fri, 19 Dec 2025 21:52:12 +0000
rithmic
View Count: 48
| [2025-12-18 19:22:26] |
| User777865 - Posts: 2 |
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can u fix my issue my chart is not moving while i have my rithmic data activated???
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| [2025-12-18 19:22:30] |
| John - SC Support - Posts: 43555 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-19 08:38:00] |
| User777865 - Posts: 2 |
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i still have this issue even after all the steps u told me to do
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 CBAAAAA.png / V - Attached On 2025-12-19 08:37:33 UTC - Size: 2.46 KB - 8 views |
| [2025-12-19 20:51:01] |
| Sierra_Chart Engineering - Posts: 21906 |
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We apologize for the delay. We are not able to resolve this directly. We have no control over this. Your Rithmic account is not authorized for historical data. What you can do is use the Denali Exchange Data Feed: Denali Exchange Data Feed However, you will need a Live funded trading account: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-19 20:51:47
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