Support Board
Date/Time: Wed, 17 Dec 2025 00:02:39 +0000
Fix delays man
View Count: 48
| [2025-12-16 15:43:02] |
| aznking12 - Posts: 1 |
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Since this morning open the sierra chart feed has been in delay, around 1s and freezing sometimes. I know this is a sierra chart problem because i use another service (ninja trader) to trade with different data feed. The prices have been in sync except since this morning. whats going on? i have already gone through other posts like setting Network Time Protocol Client Date Time Of Last Edit: 2025-12-16 15:45:55
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| [2025-12-16 18:15:13] |
| John - SC Support - Posts: 43500 |
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A delay of 1 second is definitely going to be related to the difference between your computer clock and the timestamps of the data from the exchange. This is something that you do not need to worry about. If you do want to synchronize your computer clock with the exchange, then the Network Time Protocol is the correct option. Did you setup the NTP option and are you still getting a delay? According to the IP Address that shows for your system, you are located in Singapore. As such, you may want to specify a specific data server to use in order to try to decrease the overall latency for your location. Refer to the following: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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