Support Board
Date/Time: Tue, 03 Feb 2026 17:57:22 +0000
PC crashing
View Count: 219
| [2025-12-15 17:33:21] |
| User747463 - Posts: 5 |
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Hello so I thought that the problem but it's coming to a conclusion that it is doing it because it's the only thing that is crashing my PC I upgraded my version to the 2813 but I'm still having no luck do you guys have any idea of what it could be
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| [2025-12-15 18:28:30] |
| John - SC Support - Posts: 44391 |
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What exactly is occurring? Are you doing something specific each time that causes the crash? What is crashing? Is the Sierra Chart application shutting down, is it locking up, something else? Or is your entire computer actually rebooting (blue screen or death or something equivalent)? If your computer is shutting down, then most likely you are having a problem with your computer hardware. Quite often we find that this is either an issue with memory or your storage drive. You should do a deep scan of these items to ensure that everything is working properly. Also, you should try running Sierra Chart in "Safe Mode" and see if you continue to have the issue. If you do not have a problem when running in Safe Mode, then this would imply that you have a custom study that is causing an issue. Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-15 18:45:15] |
| User747463 - Posts: 5 |
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OK so far it hasn't yet but I'm not really running any custom studies but if I can't figure it out should I just run it in safe mode from now on
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| [2025-12-15 21:36:38] |
| John - SC Support - Posts: 44391 |
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Safe Mode stops custom studies from running. Therefore, if you have a problem without Safe Mode and do not have a problem with Safe Mode, then the issue is going to be a custom study that you are using.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-15 22:04:29] |
| Sierra_Chart Engineering - Posts: 22658 |
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Disable OpenGL if you are using OpenGL.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-17 13:34:37] |
| User747463 - Posts: 5 |
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I have been running it in safe mode and still nothing and keeps crashing my PC
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| [2025-12-17 15:50:30] |
| Sierra_Chart Engineering - Posts: 22658 |
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We recommend running Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode And not using OpenGL.: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) If you still have a problem, then you may have a hardware issue with your computer. Especially if you are having an entire computer abnormally shut down: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface: System Lockups and System Restarts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-17 15:53:14] |
| User747463 - Posts: 5 |
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OK will do because I am getting it checked for something today but I haven't been using Open GL and running it in safe mode so I'm guessing it's gonna be something with my hardware
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