Support Board
Date/Time: Fri, 28 Nov 2025 21:30:36 +0000
TT–Sierra Connection Showing “Server is Shut Off”
View Count: 27
| [2025-11-28 18:37:27] |
| User368741 - Posts: 82 |
|
Our TT–Sierra Chart connection has suddenly disconnected, and the platform is showing the message: “server is shut off.” I’m reaching out to confirm whether this is a technical issue on the TT/Sierra side, because in our previous correspondence the deadline communicated to us for discontinuation was January 2026. Could you please clarify: Whether this is an unexpected outage or a configuration issue, and When the service/connection is expected to be restored? Thanks for your help. |
| [2025-11-28 21:27:39] |
| Sierra_Chart Engineering - Posts: 21575 |
|
We are checking on this. Must be related to the CME outage. We do not think anything is wrong on our side but we are checking.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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