Support Board
Date/Time: Sat, 15 Nov 2025 11:11:53 +0000
Deleted cookies on my computer. Sierra Charts & data gone. Two error messages.
View Count: 26
| [2025-11-14 16:59:04] |
| User794190 - Posts: 27 |
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After restarting I opened Sierra and I was treated as if I was a new user. All my charts, etc. from several years were gone. Can I recover them? Many thanks for your help. The attached two error messages appeared. (1) There has been a configuration file checksum error. (2) Configuration file (KeyoardShortcuts) error. Not enough data in the configuration file to be valid. |
Private File |
| [2025-11-14 19:06:43] |
| Sierra_Chart Engineering - Posts: 21427 |
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You need to restore backups of those files. Refer to: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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