Support Board
Date/Time: Sat, 08 Nov 2025 20:12:58 +0000
Connecting
View Count: 62
| [2025-11-04 15:23:46] |
| User476447 - Posts: 2 |
|
Hello, Since Friday I've been having problems connecting to Rithmic. Yesterday I even installed the latest version of Sierra chart, but it still doesn't work. When I connect to CQG, everithing works perfectly. Thank you in advance for taking the necessary steps as soon as possible. Thanks |
 Capture d’écran 2025-11-04 à 07.20.20.png / V - Attached On 2025-11-04 15:23:42 UTC - Size: 1.03 MB - 9 views |
| [2025-11-04 15:28:42] |
| John - SC Support - Posts: 42874 |
|
We need to see your Message Log to see what it states with regards to the Rithmic connection. Please follow these instructions to get us the log: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-05 17:09:20] |
| John - SC Support - Posts: 42874 |
|
2025-11-05 08:37:27.190 | Software version: 2807 64-bit 2025-11-05 08:37:27.190 | Primary Thread ID: 276 2025-11-05 08:37:27.190 | Usage end date: 2026-01-24 2025-11-05 08:37:27.190 | Enabled for: Advanced Features 2. 2025-11-05 08:37:27.190 | Enabled for: Sierra Chart Historical Data Service. 2025-11-05 08:37:27.190 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-11-05 08:37:27.190 | Enabled for: Delayed Denali Exchange Data Feed. 2025-11-05 08:37:27.190 | Enabled for exchange2: CME 2025-11-05 08:37:27.190 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-11-05 08:37:27.190 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-11-05 08:37:27.190 | Custom symbol settings values: enabled 2025-11-05 08:37:27.190 | Chart Update Interval: 30 2025-11-05 08:37:27.190 | Intraday Data Storage Time Unit: 0 2025-11-05 08:37:27.190 | Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2025-11-05 08:37:27.190 | 2025-11-05 07:37:27 Local computer time in UTC 2025-11-05 08:37:27.190 | 2025-11-05 08:37:27 Local computer time in SC Time Zone 2025-11-05 08:37:27.190 | 2025-11-05 07:07:31 Server time in UTC 2025-11-05 08:37:27.190 | Local computer UTC time and Server UTC time difference: 2 seconds. 2025-11-05 08:37:27.190 | Program path: Y:\SierraChart\ 2025-11-05 08:37:27.190 | Data Files path: Y:\SierraChart\Data\ 2025-11-05 08:37:27.190 | OS Version Number: 10.0 2025-11-05 08:37:27.190 | Locale Setting: C 2025-11-05 08:37:27.190 | Crash reporter started: true 2025-11-05 08:37:27.190 | 2025-11-05 08:37:27.269 | Chart: ESZ5.CME[M] 1 Min #7 | Study: Alain_Blocs imbalances | Calcul incremental: traitement barres 30871 a 30871 2025-11-05 08:37:36.802 | Chart: ESZ5.CME[M] 1 Min #7 | Study: Alain_Blocs imbalances | Calcul incremental: traitement barres 30871 a 30871 | Number times message previously added: 39 | Number times message added: 2 2025-11-05 08:37:37.127 | File >> Reconnect selected. 2025-11-05 08:37:37.127 | Chart: ESZ5.CME[M] 1 Min #7 | Study: Alain_Blocs imbalances | Calcul incremental: traitement barres 30871 a 30871 2025-11-05 08:37:37.132 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-11-05 08:37:37.132 | DTC Client socket (1) | CloseSocket call. 2025-11-05 08:37:37.132 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-11-05 08:37:37.132 | Denali Data Feed (Market Orders Data) | Waiting for socket receive thread to end 2025-11-05 08:37:37.132 | DTC Client socket (3) | CloseSocket call. 2025-11-05 08:37:37.132 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-11-05 08:37:37.132 | Denali Data Feed (Market Orders Data) | Disconnected from the server. 2025-11-05 08:37:37.133 | Denali Data Feed | Waiting for socket receive thread to end 2025-11-05 08:37:37.133 | DTC Client socket (2) | CloseSocket call. 2025-11-05 08:37:37.133 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-11-05 08:37:37.133 | Denali Data Feed | Disconnected from the server. 2025-11-05 08:37:37.133 | Rithmic Direct - DTC | Disconnected. 2025-11-05 08:37:37.133 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:37:37.139 | Chart: ESZ5.CME[M] 1 Min #7 | Study: Alain_Blocs imbalances | Calcul incremental: traitement barres 30871 a 30871 2025-11-05 08:37:37.179 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-11-05 08:37:37.179 | DTC Client socket (1) | Closed. 2025-11-05 08:37:37.262 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-11-05 08:37:37.262 | DTC Client socket (3) | Closed. 2025-11-05 08:37:37.290 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-11-05 08:37:37.290 | DTC Client socket (2) | Closed. 2025-11-05 08:37:41.148 | 2025-11-05 08:37:41.149 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Non-Aggregated 2025-11-05 08:37:41.149 | Rithmic Direct - DTC | Trading server address/port: rsc-ie.rithmic.com:40800 2025-11-05 08:37:41.150 | Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40800 2025-11-05 08:37:41.150 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-05 08:37:41.150 | DTC Client socket (1) | New receive buffer size: 0 2025-11-05 08:37:41.151 | DTC Client socket (1) | Connecting to IP: 3.253.172.6. 2025-11-05 08:38:01.164 | HTTPS connection ID:36 to downloads.rithmic.com:443 for request ID:36 (2) | Creating socket. Using TLS 1.2. 2025-11-05 08:38:01.164 | HTTPS connection ID:36 to downloads.rithmic.com:443 for request ID:36 (2) | New receive buffer size: 0 2025-11-05 08:38:01.164 | HTTPS connection ID:36 to downloads.rithmic.com:443 for request ID:36 (2) | Connecting to IP: 216.66.0.130. 2025-11-05 08:38:01.905 | Rithmic Direct - DTC | Wrote file: Y:\SierraChart\RithmicConnections.json. Size: 105509 2025-11-05 08:38:01.905 | Rithmic Direct - DTC | Processed connection points. Count: 452 2025-11-05 08:38:01.905 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-05 08:38:01.905 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:38:01.931 | DTC Client socket (1) | CloseSocket call. 2025-11-05 08:38:01.931 | Rithmic Direct - DTC | Disconnected. 2025-11-05 08:38:01.931 | DTC Client socket (1) | Closed. 2025-11-05 08:38:01.931 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:38:02.171 | HTTPS connection ID:36 to downloads.rithmic.com:443 for request ID:36 (2) | CloseSocket call. 2025-11-05 08:38:02.171 | HTTPS connection ID:36 to downloads.rithmic.com:443 for request ID:36 (2) | Shutdown started. Waiting for graceful close. 2025-11-05 08:38:02.276 | HTTPS connection ID:36 to downloads.rithmic.com:443 for request ID:36 (2) | Socket gracefully closed by remote side. 2025-11-05 08:38:02.276 | HTTPS connection ID:36 to downloads.rithmic.com:443 for request ID:36 (2) | Closed. 2025-11-05 08:38:05.941 | 2025-11-05 08:38:05.941 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Non-Aggregated 2025-11-05 08:38:05.941 | Rithmic Direct - DTC | Trading server address/port: rsc-ie.rithmic.com:40800 2025-11-05 08:38:05.941 | Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40800 2025-11-05 08:38:05.942 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-05 08:38:05.942 | DTC Client socket (1) | New receive buffer size: 0 2025-11-05 08:38:05.942 | DTC Client socket (1) | Connecting to IP: 3.253.172.6. 2025-11-05 08:38:25.957 | HTTPS connection ID:37 to downloads.rithmic.com:443 for request ID:37 (2) | Creating socket. Using TLS 1.2. 2025-11-05 08:38:25.957 | HTTPS connection ID:37 to downloads.rithmic.com:443 for request ID:37 (2) | New receive buffer size: 0 2025-11-05 08:38:25.957 | HTTPS connection ID:37 to downloads.rithmic.com:443 for request ID:37 (2) | Connecting to IP: 216.66.0.130. 2025-11-05 08:38:26.709 | Rithmic Direct - DTC | Wrote file: Y:\SierraChart\RithmicConnections.json. Size: 105509 2025-11-05 08:38:26.709 | Rithmic Direct - DTC | Processed connection points. Count: 452 2025-11-05 08:38:26.709 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-05 08:38:26.709 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:38:26.734 | DTC Client socket (1) | CloseSocket call. 2025-11-05 08:38:26.734 | Rithmic Direct - DTC | Disconnected. 2025-11-05 08:38:26.734 | DTC Client socket (1) | Closed. 2025-11-05 08:38:26.734 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:38:26.969 | HTTPS connection ID:37 to downloads.rithmic.com:443 for request ID:37 (2) | CloseSocket call. 2025-11-05 08:38:26.970 | HTTPS connection ID:37 to downloads.rithmic.com:443 for request ID:37 (2) | Shutdown started. Waiting for graceful close. 2025-11-05 08:38:27.074 | HTTPS connection ID:37 to downloads.rithmic.com:443 for request ID:37 (2) | Socket gracefully closed by remote side. 2025-11-05 08:38:27.074 | HTTPS connection ID:37 to downloads.rithmic.com:443 for request ID:37 (2) | Closed. 2025-11-05 08:38:30.738 | 2025-11-05 08:38:30.739 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Non-Aggregated 2025-11-05 08:38:30.739 | Rithmic Direct - DTC | Trading server address/port: rsc-ie.rithmic.com:40800 2025-11-05 08:38:30.739 | Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40800 2025-11-05 08:38:30.740 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-05 08:38:30.740 | DTC Client socket (1) | New receive buffer size: 0 2025-11-05 08:38:30.741 | DTC Client socket (1) | Connecting to IP: 3.253.172.6. 2025-11-05 08:38:50.756 | HTTPS connection ID:38 to downloads.rithmic.com:443 for request ID:38 (2) | Creating socket. Using TLS 1.2. 2025-11-05 08:38:50.756 | HTTPS connection ID:38 to downloads.rithmic.com:443 for request ID:38 (2) | New receive buffer size: 0 2025-11-05 08:38:50.756 | HTTPS connection ID:38 to downloads.rithmic.com:443 for request ID:38 (2) | Connecting to IP: 216.66.0.130. 2025-11-05 08:38:51.497 | Rithmic Direct - DTC | Wrote file: Y:\SierraChart\RithmicConnections.json. Size: 105509 2025-11-05 08:38:51.497 | Rithmic Direct - DTC | Processed connection points. Count: 452 2025-11-05 08:38:51.497 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-05 08:38:51.497 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:38:51.520 | DTC Client socket (1) | CloseSocket call. 2025-11-05 08:38:51.520 | Rithmic Direct - DTC | Disconnected. 2025-11-05 08:38:51.520 | DTC Client socket (1) | Closed. 2025-11-05 08:38:51.520 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:38:51.756 | HTTPS connection ID:38 to downloads.rithmic.com:443 for request ID:38 (2) | CloseSocket call. 2025-11-05 08:38:51.756 | HTTPS connection ID:38 to downloads.rithmic.com:443 for request ID:38 (2) | Shutdown started. Waiting for graceful close. 2025-11-05 08:38:51.861 | HTTPS connection ID:38 to downloads.rithmic.com:443 for request ID:38 (2) | Socket gracefully closed by remote side. 2025-11-05 08:38:51.861 | HTTPS connection ID:38 to downloads.rithmic.com:443 for request ID:38 (2) | Closed. 2025-11-05 08:38:55.525 | 2025-11-05 08:38:55.525 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Non-Aggregated 2025-11-05 08:38:55.525 | Rithmic Direct - DTC | Trading server address/port: rsc-ie.rithmic.com:40800 2025-11-05 08:38:55.526 | Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40800 2025-11-05 08:38:55.526 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-05 08:38:55.527 | DTC Client socket (1) | New receive buffer size: 0 2025-11-05 08:38:55.527 | DTC Client socket (1) | Connecting to IP: 3.253.172.6. 2025-11-05 08:39:15.543 | HTTPS connection ID:39 to downloads.rithmic.com:443 for request ID:39 (2) | Creating socket. Using TLS 1.2. 2025-11-05 08:39:15.543 | HTTPS connection ID:39 to downloads.rithmic.com:443 for request ID:39 (2) | New receive buffer size: 0 2025-11-05 08:39:15.543 | HTTPS connection ID:39 to downloads.rithmic.com:443 for request ID:39 (2) | Connecting to IP: 216.66.0.130. 2025-11-05 08:39:16.275 | Rithmic Direct - DTC | Wrote file: Y:\SierraChart\RithmicConnections.json. Size: 105509 2025-11-05 08:39:16.275 | Rithmic Direct - DTC | Processed connection points. Count: 452 2025-11-05 08:39:16.275 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-05 08:39:16.275 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:39:16.301 | DTC Client socket (1) | CloseSocket call. 2025-11-05 08:39:16.301 | Rithmic Direct - DTC | Disconnected. 2025-11-05 08:39:16.301 | DTC Client socket (1) | Closed. 2025-11-05 08:39:16.301 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:39:16.537 | HTTPS connection ID:39 to downloads.rithmic.com:443 for request ID:39 (2) | CloseSocket call. 2025-11-05 08:39:16.537 | HTTPS connection ID:39 to downloads.rithmic.com:443 for request ID:39 (2) | Shutdown started. Waiting for graceful close. 2025-11-05 08:39:16.652 | HTTPS connection ID:39 to downloads.rithmic.com:443 for request ID:39 (2) | Socket gracefully closed by remote side. 2025-11-05 08:39:16.652 | HTTPS connection ID:39 to downloads.rithmic.com:443 for request ID:39 (2) | Closed. 2025-11-05 08:39:20.314 | 2025-11-05 08:39:20.314 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Non-Aggregated 2025-11-05 08:39:20.314 | Rithmic Direct - DTC | Trading server address/port: rsc-ie.rithmic.com:40800 2025-11-05 08:39:20.314 | Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40800 2025-11-05 08:39:20.315 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-05 08:39:20.316 | DTC Client socket (1) | New receive buffer size: 0 2025-11-05 08:39:20.316 | DTC Client socket (1) | Connecting to IP: 3.253.172.6. 2025-11-05 08:39:40.330 | HTTPS connection ID:40 to downloads.rithmic.com:443 for request ID:40 (2) | Creating socket. Using TLS 1.2. 2025-11-05 08:39:40.330 | HTTPS connection ID:40 to downloads.rithmic.com:443 for request ID:40 (2) | New receive buffer size: 0 2025-11-05 08:39:40.330 | HTTPS connection ID:40 to downloads.rithmic.com:443 for request ID:40 (2) | Connecting to IP: 216.66.0.130. 2025-11-05 08:39:41.055 | Rithmic Direct - DTC | Wrote file: Y:\SierraChart\RithmicConnections.json. Size: 105509 2025-11-05 08:39:41.055 | Rithmic Direct - DTC | Processed connection points. Count: 452 2025-11-05 08:39:41.055 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-11-05 08:39:41.055 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:39:41.080 | DTC Client socket (1) | CloseSocket call. 2025-11-05 08:39:41.080 | Rithmic Direct - DTC | Disconnected. 2025-11-05 08:39:41.080 | DTC Client socket (1) | Closed. 2025-11-05 08:39:41.080 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-11-05 08:39:41.319 | HTTPS connection ID:40 to downloads.rithmic.com:443 for request ID:40 (2) | CloseSocket call. 2025-11-05 08:39:41.319 | HTTPS connection ID:40 to downloads.rithmic.com:443 for request ID:40 (2) | Shutdown started. Waiting for graceful close. 2025-11-05 08:39:41.432 | HTTPS connection ID:40 to downloads.rithmic.com:443 for request ID:40 (2) | Socket gracefully closed by remote side. 2025-11-05 08:39:41.432 | HTTPS connection ID:40 to downloads.rithmic.com:443 for request ID:40 (2) | Closed. 2025-11-05 08:39:45.089 | 2025-11-05 08:39:45.090 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Non-Aggregated 2025-11-05 08:39:45.090 | Rithmic Direct - DTC | Trading server address/port: rsc-ie.rithmic.com:40800 2025-11-05 08:39:45.090 | Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40800 2025-11-05 08:39:45.091 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-11-05 08:39:45.091 | DTC Client socket (1) | New receive buffer size: 0 2025-11-05 08:39:45.092 | DTC Client socket (1) | Connecting to IP: 3.253.172.6. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-05 17:10:25] |
| John - SC Support - Posts: 42874 |
|
Rithmic is constantly dropping the connection. The only thing we can suggest is to try a different server. Otherwise, this is something you need to take up with Rithmic, as they own the interface between Rithmic and Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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