Support Board
Date/Time: Thu, 06 Nov 2025 03:00:24 +0000
Delayed data
View Count: 32
| [2025-11-03 13:53:47] |
| yannickAnvo - Posts: 5 |
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Why am I receiving delayed data ? i paid for the service. i need it to be resolved now i am about to start trading
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| [2025-11-03 15:59:49] |
| John - SC Support - Posts: 42801 |
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Everything on your account looks good, so you should be getting real-time data for any product traded on the CME Group, since you have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" active. If you are still having a problem, then please let us know why you are stating that the data is delayed. And also get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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