Support Board
Date/Time: Thu, 06 Nov 2025 05:00:35 +0000
Post From: Delayed data
| [2025-11-03 15:59:49] |
| John - SC Support - Posts: 42801 |
|
Everything on your account looks good, so you should be getting real-time data for any product traded on the CME Group, since you have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" active. If you are still having a problem, then please let us know why you are stating that the data is delayed. And also get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |