Support Board
Date/Time: Thu, 25 Dec 2025 02:26:35 +0000
Minor Issues With Alert Log File Format
View Count: 174
| [2025-11-02 23:23:17] |
| User900285 - Posts: 100 |
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Hello, I have discovered an issue with the DateTime format of the text written to Alert Log files when a certain new setting is enabled. 2. There is an inconsistency with the DateTime field in Chart/Study alert logs, compared to how it displays for other alert types. In order to enable these Alert Logs we first enable this setting: Global Settings > General Settings > Save Alerts Log to File: Yes Now I go ahead and trigger a Chart/Study Alert and the log entry might look like this: Chart/Study Alert with the Study Short Name set: Type: Study | Source: NQZ25_FUT_CME[M] 15 Min #6 | Indices_Charts | short name | Alert Text: Alert - Chart: NQZ25_FUT_CME[M] 15 Min #6 | Study: short name | Formula: =C > 0 is TRUE. | Last Price: 25983.00 | Bar start: 2025-10-31 16:45:00.000 | Bar end: 2025-10-31 16:59:58.115 | Alert: test | DateTime: 2025-10-31 16:45:00 | ChartNumber: 6 | Symbol: NQZ25_FUT_CME | Chartbook: Indices_Charts.Cht Now I will enable a new setting under Global Settings > General Settings > Alerts (Alert 1) > Use User Defined Name Only in Alert Message (for Alert 1): Yes Trigger the same Chart/Study alert and the log entry looks like this: Type: Study | Source: NQZ25_FUT_CME[M] 15 Min #6 | Indices_Charts | short name | Alert Text: test | 2025-11-02 17:51:08 | DateTime: 2025-10-31 16:45:00 | ChartNumber: 6 | Symbol: NQZ25_FUT_CME | Chartbook: Indices_Charts.Cht ---- Observations: 1. In the first Chart/Study Alert, The DateTime field is set to the Bar Start Time and not the current time. I think it should be the current time (in UTC or the Chart Timezone), like it shows when we enable Use User Defined Name Only. This problem only exists with Chart/Study Alert logs, for Chart Drawing Alerts it does get set to the current time in UTC. 2. In the alerts where Use User Defined Name Only is enabled, there are two DateTime entries, one in the timezone of the chart and one in UTC time. I think it makes sense to only have one of these, I would opt to keep the UTC version since we can always convert this back to the chart timezone in ACSIL if necessary. This item extends to Chart/Study alerts, Chart Drawing alerts and Also Symbol alerts, when the setting I spoke of is enabled. Date Time Of Last Edit: 2025-11-02 23:25:22
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| [2025-11-11 04:10:46] |
| Sierra_Chart Engineering - Posts: 21967 |
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We have a note to get to this as soon as possible but allow about 30 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-19 16:59:06] |
| Dean Casey - Posts: 2 |
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If this gets changed please update, I just run a python script to adjust the UTC to EST in my alert system, before the alert gets forwarded via python to my server. One question though, there seems to be about a 20 second delay on the alert firing and the exported alert log file being updated, is there any way to speed this up? Is this dependant upon resource usage at the time of alert execution, or is there a buffer built in that delays the alert log file being updated with the new alert information? Just trying to get my alert notification system a little quicker Thanks Gentleman |
| [2025-11-19 18:44:17] |
| User900285 - Posts: 100 |
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In response to Post #3 I have a script that looks for changes in these files and they seem to add a new line as soon as an alert is triggered. Have never experienced this 20 second delay you mentioned.
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