Support Board
Date/Time: Wed, 15 Oct 2025 21:57:45 +0000
No data loading on number bars after connecting to IBKR live data feed
View Count: 32
| [2025-10-15 00:29:48] |
| User282464 - Posts: 5 |
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Is there a customer support number I can call for immediate support or direct support...
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| [2025-10-15 00:29:58] |
| User282464 - Posts: 5 |
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Is there a customer support number I can call for immediate support or direct support...
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| [2025-10-15 00:30:40] |
| User282464 - Posts: 5 |
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I have no data on my footprint chart is there a customer service number I can call for support...If not may I get a REFUND
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| [2025-10-15 00:31:55] |
| User282464 - Posts: 5 |
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I am not receiving historical data after connecting IBKR can I have a number to call for support!!
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| [2025-10-15 01:53:54] |
| Sierra_Chart Engineering - Posts: 21141 |
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If you want a refund that is all right, but we can help you here. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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