Support Board
Date/Time: Tue, 14 Oct 2025 20:25:41 +0000
Error connecting to Data or Trading service
View Count: 64
| [2025-10-13 18:13:47] |
| User732871 - Posts: 5 |
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My platform shuts down on its own, and in the message log I get this message: 2025-10-12 21:12:13.653 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. Can you please check into this, I will send this to you guys with the ticket no. |
| [2025-10-13 19:12:36] |
| John - SC Support - Posts: 42378 |
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The 3 logs you sent were all from Sub-Instances that could not connect. Is the Main Instance running?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-13 20:21:54] |
| User732871 - Posts: 5 |
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Yes, and that is the one that is crashing.
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| [2025-10-13 21:35:49] |
| John - SC Support - Posts: 42378 |
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If the Main Instance crashes and is not running, then the sub-instances will not be able to work properly. You would need to exit the sub-instances and then start the Main instance again and then start the sub-instances. At this point, we need to concentrate on the Main Instance. Do not worry about the sub-instances for any of the rest of what we are going to do here. Is there a particular thing you are doing when the system crashes? What exactly occurs when it crashes? Is it shutting down entirely, or just not responding? Is data continuing to load although you can not interact with the program? Or can you interact with the program, but you are not getting data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-13 21:46:51] |
| User732871 - Posts: 5 |
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Thank you for your reply. Here comes the answers to your questions. Is it shutting down entirely, or just not responding? It shuts down entirely. Is data continuing to load although you can not interact with the program? No Or can you interact with the program, but you are not getting data? No. I cannot access the main instance at all, it has shut down. I can keep accessing Instance 2 though. |
| [2025-10-14 15:35:24] |
| John - SC Support - Posts: 42378 |
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Are you doing something specific when the main instance shuts down? Can you reproduce this? Start the main instance in Safe Mode and see if it shuts down in this mode. Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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