Support Board
Date/Time: Wed, 15 Oct 2025 01:00:42 +0000
Post From: Error connecting to Data or Trading service
| [2025-10-13 21:35:49] |
| John - SC Support - Posts: 42379 |
|
If the Main Instance crashes and is not running, then the sub-instances will not be able to work properly. You would need to exit the sub-instances and then start the Main instance again and then start the sub-instances. At this point, we need to concentrate on the Main Instance. Do not worry about the sub-instances for any of the rest of what we are going to do here. Is there a particular thing you are doing when the system crashes? What exactly occurs when it crashes? Is it shutting down entirely, or just not responding? Is data continuing to load although you can not interact with the program? Or can you interact with the program, but you are not getting data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |