Support Board
Date/Time: Mon, 27 Oct 2025 10:22:16 +0000
Global Crosshair Cursor and OS Timer -ON- Recommendation
View Count: 169
| [2025-10-09 21:22:43] |
| User677437 - Posts: 75 |
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I just updated to version 2800, from 2695. Been going over some performance recommendations and testing out the timer features. When the OS timer is OFF, I experience a .5-1second freeze in global crosshair cursor about every 5 seconds with rapid cursor movement. And this goes away when I turn the OS timer feature on, it becomes smooth as butter for as long as need be. High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.56 - Global Chart Values Tool / Global Cursor I remember reading this section, that the global crosshair cursor is controlled by the OS. If this is the case it good be a good addition to this section to turn ON OS timer. And that could be a main troubleshooting angle to help identify any problems that people may have with updating, to isolate the things that require the OS. You never know how long it could take to rebuild a chartbook or could be just as simple as turning a setting on. Cheers Date Time Of Last Edit: 2025-10-09 21:23:37
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| [2025-10-10 17:19:40] |
| Sierra_Chart Engineering - Posts: 21221 |
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The Chart Values Tool is not timer controlled. However, the Sierra Chart based timers as compared to the operating system timers, update according to the time that you set. So usually there are going to be more frequent updates of the chart which creates a higher load which makes the Chart Values Tool less responsive in some cases, but not necessarily.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-10-10 17:20:04
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| [2025-10-10 18:26:06] |
| User677437 - Posts: 75 |
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After some additional testing it looks like OS timer actually has to be turned OFF. And it's something that people need to know about. Because this 1 second timeout every 5 seconds for rapid cursor movement is better than the alternative And the alternative is turning OS timer ON and the glitch is gone, cursor is smooth as butter- but the DOM freezes indefinitely with rapid and medium cursor movement and dragging charts in built out chartbooks. This is going to come up alot, I've already seen a few posts from awhile back about the cursor glitching every 5 seconds. I was going to upload a video, but I'm learning more, going through some posts. I think I can do a video, if yall want. If you've seen posts about the cursor 'timeout', it's way better than the alternative. |
| [2025-10-10 18:47:34] |
| User677437 - Posts: 75 |
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The video should upload with this post it's 60mb
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 2025-10-10 14-28-50.mp4 - Attached On 2025-10-10 18:46:09 UTC - Size: 60.49 MB - 30 views Attachment Deleted. |
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