Support Board
Date/Time: Wed, 22 Oct 2025 04:47:11 +0000
I don't have tick data on my charts
View Count: 66
| [2025-10-06 19:08:11] |
| User877781 - Posts: 1 |
|
Hello! I don't have tick data on my charts. The data source connections are green, but I don't see any new data on the chart. I don't know if this is due to my account? Regards T |
| [2025-10-06 21:01:16] |
| John - SC Support - Posts: 42486 |
|
Everything on your account looks fine. Note that you are setup to get data for the "Full CME Group (CME, CBOT, COMEX, NYMEX) for Non-Professional Trading Accounts". If you are having an issue with data for the CME Group, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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