Support Board
Date/Time: Wed, 22 Oct 2025 06:41:23 +0000
Post From: I don't have tick data on my charts
| [2025-10-06 21:01:16] |
| John - SC Support - Posts: 42486 |
|
Everything on your account looks fine. Note that you are setup to get data for the "Full CME Group (CME, CBOT, COMEX, NYMEX) for Non-Professional Trading Accounts". If you are having an issue with data for the CME Group, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |