Support Board
Date/Time: Mon, 01 Sep 2025 15:44:46 +0000
Data Not loading from before I open up Sierra Chart
View Count: 36
| [2025-08-28 15:10:12] |
| GrandpaSpleech - Posts: 1 |
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Hi Team. I've just gotten started with Sierra Chart. The moment I open it up I get real time data which is good, however, it won't load any data from before the moment I open up my Sierra Chart. For context, I'm using an Intraday chart and I want to be able to look at past data as well as current data. I've set data limiting/loading to 7 days worth. However it only shows me data from the moment I opened up the software. What should I do to fix this? |
| [2025-08-28 16:03:35] |
| John - SC Support - Posts: 41546 |
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You need to get your data from our Denali Exchange Data Feed rather than from Rithmic. This is a limitation with Rithmic data. Refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy In order to get The CME Group data at the non-professional rates, you need to have a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following for more on this requirement: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you have worked out the above, then you can setup the Denali Exchange Data Feed by following these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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