Support Board
Date/Time: Mon, 01 Sep 2025 00:42:15 +0000
GC Data not loading
View Count: 142
| [2025-08-05 11:59:07] |
| User288938 - Posts: 39 |
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Hello, I've been on Denali data feeds for a while now and noticed today my GC feed isnt live or moving at all. Its all kind of just frozen. When looking at the time remaining (TR) on the chart- its like -43m Im usually connected to Rithmic, so I tried changing between TT and SC DATA and even after converting the symbol, its still the same issue. Im getting no error in the message log either which is strange All my other data feeds are working fine aswell I've tried: - Deleting data and redownloading (no success) - Update global symbol setting (no success) |
| [2025-08-05 14:10:57] |
| User288938 - Posts: 39 |
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Update: I found it was due to the continous contract option. When I set it to none, no problem. But when its set to 'volume based - back adjusted it' it reverts back to a the previous day, frozen.
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| [2025-08-05 15:53:34] |
| John - SC Support - Posts: 41535 |
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We are not seeing any issue related to this. Please get us an image of the chart in the state where it is not working by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-05 18:24:49] |
| John - SC Support - Posts: 41535 |
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Please update to the latest Pre-Release. There were some changes made that we think will resolve the issue you are having with the Continuous Futures option. Follow these instructions to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-06 00:41:34] |
| User288938 - Posts: 39 |
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I've updated and tried to update symbol settings again aswell. Below is a screenshot: https://www.sierrachart.com/image.php?Image=1754440764700.png The current price is different from where the price line is and at the top youll notice the TR is going into negative. Should be noted that the chart functions fine when the continuous contract setting is set to none. I currently have it set to volume based rollover, back adjusted Cheers |
 Settings.png / V - Attached On 2025-08-06 00:37:04 UTC - Size: 30.51 KB - 19 views |
| [2025-08-06 13:39:03] |
| John - SC Support - Posts: 41535 |
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For some reason the Symbol Settings for GC are missing the V contract for the rollover contracts. We will look into this, but in the meantime, do the following: - Select "Global Settings >> Symbol Settings" - Find the symbol in the list on the left for GC?#.COMEX and select it in that pane - On the right top, scroll down through the list of symbol settings for that symbol and find the entry for "Continuous Contract Months". Select this item by clicking on it. - Just below the settings will now show options to make changes. In the box for "Custom", select the V contract to add it to the list. - Make sure the option for "Use Custom Symbol Settings Values" in the upper left corner is enabled (has a checkmark). - Select OK to close the window. - Go to the chart that has the issue and select "Chart >> Reload and Recalculate That should take care of it for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-06 22:11:59] |
| Sierra_Chart Engineering - Posts: 20785 |
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For GC futures the V contract is deliberately not included for continuous futures contract charts. This will not change. Although this should not affect chart updating. But nevertheless, you should be using the December (Z) contract.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-06 22:12:18
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