Support Board
Date/Time: Sun, 31 Aug 2025 16:25:40 +0000
Config File
View Count: 128
| [2025-08-03 17:03:39] |
| Gradient - Posts: 176 |
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Hi, I have several Chartbooks that are saved in various timeframes. When closing the platform or the CBs and reopening them, all the timeframes revert to a 1min chart. I assumed there was an out of date Config file somewhere but there wasn't. Can someone advise on how to alleviate this behavior? Thanks. |
| [2025-08-03 18:05:14] |
| Sierra_Chart Engineering - Posts: 20780 |
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No, there could be no concept like this: I assumed there was an out of date Config file somewhere but there wasn't.
There is an explanation for the problem, but we do not know what it is in your case. Most likely it relates to chart references between studies on the charts, or Chart Linking.: Chart Settings: Linking Unable to Change the Bar Time Period for Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-03 18:22:06
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| [2025-08-03 18:11:03] |
| Gradient - Posts: 176 |
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Thanks. The charts are linked w.r.t. the Days to Load but not the timeframes. I'll check some custom studies to ensure they aren't setting the timeframe. |
| [2025-08-03 18:15:57] |
| Gradient - Posts: 176 |
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One reason that I thought it could be an issue with the config file is that when I save the ChartBooks of which have Continuous Futures Contracts, at reopening the contracts are no longer continuous. The Load Data Limiting Method is also changed from Date Range to Days to Load. At times the CBs will begin loading with the prior configuration but then the system will connect to the datafeed and all the settings will change. Date Time Of Last Edit: 2025-08-03 18:16:25
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| [2025-08-03 18:18:32] |
| Gradient - Posts: 176 |
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Also referencing the idea of an out of date config file, my data path is pointing to a different hard drive than the Sierra installation. Was wondering if that had caused an issue with the config file. |
| [2025-08-03 18:53:43] |
| Gradient - Posts: 176 |
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I think the issue was somehow a function of Linking. I have a Chartbook Group. Each CB contains 3 timeframes (A,B,C) Linking was assigned to A and C only for Symbol and Days to Load. B had no linking. B consistently loaded properly each time. A and C somehow would change to a timeframe that differed from both of their actual timeframes. I updated the default chart settings to that of A. Closed the group and reopened and all of A's across each CB in the group maintained the correct time frame. However, C now changed to the new default timeframe of A. I then unlinked A and C in one CB and left the remaining linked. Saved and reopened the group. All of the C timeframes across each CB mirrored that of A except for the CB in which I unlinked A and C. Somehow, even though I was saving the correct settings for each chart in each CB, upon reloading, it appears that the link was reverting those saved settings. |
| [2025-08-04 14:42:35] |
| Gradient - Posts: 176 |
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I received the following error when attempting to save chartbooks. It states that the configuration file could be corrupt. |
 Config File Error.png / V - Attached On 2025-08-04 14:41:31 UTC - Size: 13.23 KB - 13 views |
| [2025-08-04 19:01:36] |
| John - SC Support - Posts: 41535 |
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Refer to the following to restore a backup configuration file: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File -- With regards to the charts and the settings changing, the one thing we want to point out is that the Chartbook Groups are kept completely separate from the chartbooks stored in the 'Data' folder. So if you open a Chartbook Group that contains ChartbookA, ChartbookB, and ChartbookC, those are not the same chartbooks as those found in the 'Data' folder, or what you would see if you open the chartbook individually. We wonder if you are seeing one setup with the Chartbook Group and another when you are viewing the chartbook alone. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-04 19:08:34] |
| Gradient - Posts: 176 |
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Thanks. I can test the variance between the individual chartbooks and the group. I created the group after experiencing the issues in the individual chartsbooks. I applied the unlinking in the group but not to each individually. |
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