Support Board
Date/Time: Sat, 12 Jul 2025 10:26:10 +0000
Live data not working despite Teton CME + Denali subscription
View Count: 24
| [2025-07-10 17:43:40] |
| User994206 - Posts: 1 |
|
Hello, I have an active Service Package 11 with Denali Exchange Data and Teton CME Routing, connected via AMP Futures. I am subscribed to real-time CME data (NQ, MNQ), and everything appears correctly set up on AMP's side. However, my charts are still displaying "delayed" next to the symbols (e.g. NQU25_FUT_CME[M], MNQU25_FUT_CME[M]). Even when the candles update momentarily, the chart freezes and does not stream data properly. Could you please check if everything is correctly enabled for real-time data on your end, and confirm if I’m using the correct symbol format for Teton with Denali? Thank you very much in advance! |
| [2025-07-10 19:48:18] |
| John - SC Support - Posts: 40857 |
|
Everything looks good in your account, and those are the correct symbols. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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