Support Board
Date/Time: Sun, 06 Jul 2025 23:53:01 +0000
[Locked] - CQG Support Will Remain! Information Regarding our Previous Comment about CQG
View Count: 324
| [2025-07-02 19:29:50] |
| Sierra_Chart Engineering - Posts: 20102 |
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We had numerous reports, starting yesterday about some users, apparently all from Stone X, not able to connect to CQG. Based on what was being said we misunderstood the problem. We completely misunderstood the reason for the problem. The thread that we previously posted, has now been hidden. We thought that CQG was disabling access to Sierra Chart due to Sierra Chart using an older protocol version. This is not the case. This is a very specific issue involving Stone X users due to how they connect to CQG. And we ourselves would not disable access to CQG. No such decision has been made and it has been our position, no matter what we have said previously publicly, that support for CQG will remain. It is being maintained because it has broker independent access to EUREX, ICE (US and Europe) and other exchanges. So support for CQG, is continuing to be maintained and we would not be doing anything ourselves to disable access. We did have trouble updating to the latest protocol version from CQG. There were serious issues with that update, and it was deferred. We tried to do the update years ago but we had problems. The protocol version used by Sierra Chart is still supported by CQG. And it works just fine. If we could update to the latest protocol version, without difficulty we would do that. It is not normally difficult to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-02 19:31:34
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| [2025-07-04 13:31:05] |
| Sierra_Chart Engineering - Posts: 20102 |
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One thing we need to make clear about CQG support, is CME Group market data (CME/CBOT/NYMEX/COMEX) and EUREX market data, both historical and real-time, must come from the Denali Exchange Data Feed when using CQG. This has been a requirement for several years now. This is nothing new: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges If you are not able to receive real-time and historical market data when using CQG and you do not have the necessary exchanges that you need active, then activate those from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed You will need to activate those exchanges that you need. There was a technical problem, in the last few months, where you were able to get data from CQG. We were unaware of this until now but it is a requirement, that you need to get the data from the Denali Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-06 19:08:28] |
| Sierra_Chart Engineering - Posts: 20102 |
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Regarding Stone X, we are not going to do anything special to support Stone X through CQG. As a matter of policy we will not do anything special to support Stone X through CQG. If you cannot connect to CQG when using Stone X or cannot trade, then use Teton order routing instead: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-06 19:08:43
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