Support Board
Date/Time: Thu, 03 Jul 2025 01:15:58 +0000
Paid for realtime Denali data and not working
View Count: 51
| [2025-07-01 03:32:11] |
| User859290 - Posts: 2 |
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I am still on delayed data and I paid for Denali CME
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| [2025-07-01 12:59:44] |
| Sierra_Chart Engineering - Posts: 20061 |
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The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-02 13:57:43] |
| User517512 - Posts: 1 |
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Hello, My account was tagged as a professional when I signed the Non-Professional agreements. My data feed is now gone when I was paying for denali. Please help Thank you |
| [2025-07-02 15:15:15] |
| SC Support - Posts: 1974 |
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Hi User517512, I see that you have completed your Market Data Agreements and activated Real-time Non-Professional CME Group Futures Data.
Date Time Of Last Edit: 2025-07-02 15:15:36
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| [2025-07-02 15:15:57] |
| SC Support - Posts: 1974 |
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For User859290, when you comes to Real-time CME Group Futures Data it is necessary to have a Futures Trading Account in order to qualify for discounted Non-Professional Data The CME Group expects you to have a Futures Trading Account in order to qualify as a Non-Professional [*Note: we know of only the CME Group having this rule, not EUREX, not CFE, not NASDAQ, not NYSE, just the CME Group*] Do you have a Futures Trading Account? Interactive Broker would suffice. Date Time Of Last Edit: 2025-07-02 15:16:31
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