Support Board
Date/Time: Tue, 01 Jul 2025 04:40:08 +0000
Don't have a funded account but i need Denali feed
View Count: 63
| [2025-06-30 05:36:57] |
| User177160 - Posts: 3 |
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Sir i don't have a funded account but i need denali feed for the real time data which helps me to pass the funded challenge what should I do now?
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Private File |
| [2025-06-30 15:12:52] |
| John - SC Support - Posts: 40676 |
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We recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Otherwise, you would need to pay the Professional fees. Keep in mind, this is a CME Group requirement that we are only enforcing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-30 17:26:53] |
| User177160 - Posts: 3 |
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Sir I am from India so i am not able to open a futures broker account. Can I have a refund please?
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| [2025-06-30 19:03:59] |
| John - SC Support - Posts: 40676 |
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Since you had not used any of the time from your purchased package, we were able to refund this back to your Services Surplus. At this time, you have 20 days of Usage Time remaining. After July 19, 2025, your account will automatically be put in an expired state. There is nothing further you need to do in this regard. After refunding the Usage Time, your Services Surplus balance was $46.00. We have a $5.00 processing fee for payment refunds, therefore a total of $41.00 has been refunded to your card. You can view our Refund Policy at the following link: Sierra Chart Purchase and License Information: Refunds -- For others that see this post, refund requests should be made through the "Account Support Tickets" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-30 19:28:23] |
| User177160 - Posts: 3 |
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sir when the refund will add to my bank account after 19th july?
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| [2025-06-30 19:44:50] |
| John - SC Support - Posts: 40676 |
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Officially the payment processors say that it can take up to 10 business days. Typically it shows in 2 or 3 days.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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