Support Board
Date/Time: Tue, 01 Jul 2025 10:06:03 +0000
Post From: Don't have a funded account but i need Denali feed
| [2025-06-30 19:03:59] |
| John - SC Support - Posts: 40676 |
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Since you had not used any of the time from your purchased package, we were able to refund this back to your Services Surplus. At this time, you have 20 days of Usage Time remaining. After July 19, 2025, your account will automatically be put in an expired state. There is nothing further you need to do in this regard. After refunding the Usage Time, your Services Surplus balance was $46.00. We have a $5.00 processing fee for payment refunds, therefore a total of $41.00 has been refunded to your card. You can view our Refund Policy at the following link: Sierra Chart Purchase and License Information: Refunds -- For others that see this post, refund requests should be made through the "Account Support Tickets" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |