Support Board
Date/Time: Wed, 02 Jul 2025 04:51:37 +0000
Paying for live data, but data is still delayed
View Count: 53
| [2025-06-18 21:14:47] |
| User249200 - Posts: 3 |
|
Denali Exchange Data Feed CME / CBOT / NYMEX / COMEX Exchanges Above is what I am paying for, but I am still getting delayed data feeds. Any help would be appreciated. |
| [2025-06-18 21:18:51] |
| John - SC Support - Posts: 40702 |
|
Everything on your account looks good, so you should be getting the real-time data for the CME Group. Please get us your Message Log by following these instructions: [/quote]Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) [/quote] For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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