Support Board
Date/Time: Tue, 26 Aug 2025 14:53:58 +0000
Post From: Paying for live data, but data is still delayed
| [2025-06-18 21:18:51] |
| John - SC Support - Posts: 41474 |
|
Everything on your account looks good, so you should be getting the real-time data for the CME Group. Please get us your Message Log by following these instructions: [/quote]Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) [/quote] For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |