Support Board
Date/Time: Fri, 13 Jun 2025 13:51:27 +0000
TopStep Evaluation not connecting
View Count: 141
| [2025-06-11 20:00:17] |
| pavel.lysenka - Posts: 15 |
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Hello, i recently bought a Trading evalutaion from Topstep, and i cannot connect myself to it... Ive attached screenshots of the logs, i used the server and login they said to use Please help. Thank you |
 TOPSTEP 1.png / V - Attached On 2025-06-11 19:56:00 UTC - Size: 6.8 KB - 20 views TOPSTEP 2.png / V - Attached On 2025-06-11 19:56:54 UTC - Size: 120.96 KB - 17 views Attachment Deleted. |
| [2025-06-11 20:22:01] |
| John - SC Support - Posts: 40411 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 20:23:17] |
| pavel.lysenka - Posts: 15 |
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Update: I Logged in to the rhitmic plattform with the Topstep credentials and signed some contracts, and still cannot connect to sierra, with a different Log tho.
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| [2025-06-11 20:27:25] |
| John - SC Support - Posts: 40411 |
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The log file in those images shows that you are connecting to the "Trading Evaluator" and not to Rithmic. If you have a Message Log from connecting to Rithmic, then follow these instructions to post it (do not take images): Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 20:32:28] |
| pavel.lysenka - Posts: 15 |
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I am connecting to the Topstep Server they said to connect to, and not trading evaluator
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| [2025-06-11 20:38:35] |
| John - SC Support - Posts: 40411 |
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The Message Log you posted in post #3 named 333.png has entries that specify that you are connecting to the Trading Evaluator. Again, get us the Message Log by following these instructions, and not by taking an image: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 20:43:49] |
| pavel.lysenka - Posts: 15 |
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Ok i tried connecting again to the Topstep server, and i sent you the Log 10:43 after i tried several times.
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| [2025-06-11 20:44:28] |
| pavel.lysenka - Posts: 15 |
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2025-06-11 22:40:10.964 | Trade activity files set size: 115 2025-06-11 22:40:11.079 | Created the DTC Protocol server. 2025-06-11 22:40:11.084 | DTC Protocol Server listening on port 11113. 2025-06-11 22:40:11.084 | Reading Internal Order ID file. 2025-06-11 22:40:11.093 | Reading Trade Orders file. 2025-06-11 22:40:11.094 | Reading Trade Positions file. 2025-06-11 22:40:11.094 | Reading Trade Account Data files. 2025-06-11 22:40:11.101 | Software version: 2735 64-bit 2025-06-11 22:40:11.101 | Primary Thread ID: 43312 2025-06-11 22:40:11.101 | Usage end date: 2025-07-12 2025-06-11 22:40:11.101 | Enabled for: Advanced Features 2. 2025-06-11 22:40:11.101 | Enabled for: Sierra Chart Historical Data Service. 2025-06-11 22:40:11.101 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-06-11 22:40:11.101 | Enabled for: Delayed Denali Exchange Data Feed. 2025-06-11 22:40:11.101 | Enabled for exchange2: CME 2025-06-11 22:40:11.101 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-06-11 22:40:11.101 | Current selected Data/Trading service: DTC - Sub Instance 2025-06-11 22:40:11.101 | Custom symbol settings values: enabled 2025-06-11 22:40:11.101 | Chart Update Interval: 50 2025-06-11 22:40:11.101 | Intraday Data Storage Time Unit: 0 2025-06-11 22:40:11.101 | Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2025-06-11 22:40:11.101 | 2025-06-11 20:40:11 Local computer time in UTC 2025-06-11 22:40:11.101 | 2025-06-11 22:40:11 Local computer time in SC Time Zone 2025-06-11 22:40:11.101 | 2025-06-11 20:40:09 Server time in UTC 2025-06-11 22:40:11.101 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-06-11 22:40:11.101 | Program path: C:\SierraChart\SierraChartInstance_4\ 2025-06-11 22:40:11.101 | Data Files path: C:\SierraChart\SierraChartInstance_4\Data\ 2025-06-11 22:40:11.101 | OS Version Number: 10.0 2025-06-11 22:40:11.101 | Locale Setting: C 2025-06-11 22:40:11.101 | DLLs: gcUserStudies_64.dll, UserContributedStudies_64.dll 2025-06-11 22:40:11.101 | Allowed protected custom studies: 2025-06-11 22:40:11.101 | Crash reporter started: true 2025-06-11 22:40:11.101 | 2025-06-11 22:40:11.101 | Created the DTC Protocol historical data server. 2025-06-11 22:40:11.107 | Listening socket (1828). Port 0 | Failed to bind socket to 0.0.0.0:11112. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. * 2025-06-11 22:40:11.107 | Listening socket (0). Port 0 | Closed listening socket. 2025-06-11 22:40:11.109 | HD Server Manager | Error starting listening socket on port 11112. 2025-06-11 22:40:11.135 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-06-11 22:40:11.280 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-06-11 22:40:11.280 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-06-11 22:40:11.607 | Received 5 login tokens. 2025-06-11 22:40:13.615 | Requested user files to download. 2025-06-11 22:40:15.615 | 2025-06-11 22:40:15.620 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-06-11 22:40:15.620 | DTC Client socket (1) | Creating socket. 2025-06-11 22:40:15.620 | DTC Client socket (1) | New receive buffer size: 0 2025-06-11 22:40:15.620 | DTC Client socket (1) | Connecting to IP: 127.0.0.1. 2025-06-11 22:40:15.621 | DTC - Sub Instance | Network connection to server complete. 2025-06-11 22:40:15.621 | DTC - Sub Instance | Starting socket receive thread. 2025-06-11 22:40:15.622 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-06-11 22:40:15.622 | DTC - Sub Instance | Setting DTC encoding to Binary VLS 2025-06-11 22:40:15.622 | DTC - Sub Instance | Sending logon request message. 2025-06-11 22:40:15.622 | DTC - Sub Instance | Received logon response. 2025-06-11 22:40:15.622 | DTC - Sub Instance | Server Name: SC DTC Server. Build=52277. 2025-06-11 22:40:15.622 | DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 2025-06-11 22:40:15.622 | DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=tradingevaluator.dtctrading|SymbolSettings=tradesimulation.dtctrading. 2025-06-11 22:40:15.622 | DTC - Sub Instance | Trading is supported. 2025-06-11 22:40:15.622 | DTC - Sub Instance | Order cancel and replace is supported. 2025-06-11 22:40:15.622 | DTC - Sub Instance | OCO Orders supported. 2025-06-11 22:40:15.622 | DTC - Sub Instance | Bracket Orders supported. 2025-06-11 22:40:15.622 | DTC - Sub Instance | MarketDepthIsSupported: 1 2025-06-11 22:40:15.622 | DTC - Sub Instance | Connected to server complete. 2025-06-11 22:40:15.623 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-06-11 22:40:18.825 | Files to Open on Startup | Opening file: TPO.Cht 2025-06-11 22:40:18.892 | ESM25 #1 | Reloading chart. 2025-06-11 22:40:18.902 | Files to Open on Startup | Opening file: TicinoTrader_TPO-Heatmap_v2720.Cht 2025-06-11 22:40:18.998 | ESM25 [CB] #2 | Reloading chart. 2025-06-11 22:40:19.003 | Starting DelayedDownloadMonitoringTimer 2025-06-11 22:40:19.003 | Starting HDTimeoutTimer 2025-06-11 22:40:19.003 | Added historical Intraday data request for ESM25 to the queue. 2025-06-11 22:40:19.011 | Triggering next historical data download in queue. 2025-06-11 22:40:19.051 | ESM25 [CB] #2 | Waiting for historical downloads to complete with the IDs: 1, 2025-06-11 22:40:19.077 | ESH25-CME [CB] #3 | Reloading chart. 2025-06-11 22:40:19.077 | ESH25-CME [CB] #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2025-06-11 22:40:19.077 | ESH25-CME [CB] #3 | There are no continuous futures contract symbols. Loading data normally. 2025-06-11 22:40:19.111 | NQH25-CME [CB] #1 | Reloading chart. 2025-06-11 22:40:19.111 | NQH25-CME [CB] #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2025-06-11 22:40:19.111 | NQH25-CME [CB] #1 | There are no continuous futures contract symbols. Loading data normally. 2025-06-11 22:40:19.146 | SIH25-COMEX [CB] #4 | Reloading chart. 2025-06-11 22:40:19.146 | SIH25-COMEX [CB] #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. 2025-06-11 22:40:19.146 | SIH25-COMEX [CB] #4 | There are no continuous futures contract symbols. Loading data normally. 2025-06-11 22:40:19.155 | Files to Open on Startup | Opening file: Composite-Profiles-Long.Cht 2025-06-11 22:40:19.239 | ESM25 [CB] #1 | Reloading chart. 2025-06-11 22:40:19.297 | ESM25 [CB] #1 | Waiting for historical downloads to complete with the IDs: 1, 2025-06-11 22:40:19.322 | ESM25 [CB] #2 | Reloading chart. 2025-06-11 22:40:19.380 | ESM25 [CB] #2 | Waiting for historical downloads to complete with the IDs: 1, 2025-06-11 22:40:19.403 | ESM25 [CB] #3 | Reloading chart. 2025-06-11 22:40:19.468 | ESM25 [CB] #3 | Waiting for historical downloads to complete with the IDs: 1, 2025-06-11 22:40:19.480 | Using symbol data fast lookup vector 2025-06-11 22:40:19.480 | HD Request # 1 | Downloading Intraday chart data for ESM25 to the file ESM25.scid. Service: cme 2025-06-11 22:40:19.481 | HD Request # 1 | Download start date-time: 2025-06-11 22:38:53.000000. File last date-time: 2025-06-11 22:38:53.596000 2025-06-11 22:40:19.481 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2025-06-11 22:40:19.481 | Socket (2) | Creating socket. 2025-06-11 22:40:19.481 | Socket (2) | New receive buffer size: 0 2025-06-11 22:40:19.481 | Socket (2) | Connecting to IP: 67.214.125.5. 2025-06-11 22:40:19.495 | ESH25-CME [CB-D] #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_4\Data\ESH25-CME.scid 2025-06-11 22:40:19.495 | ESH25-CME [CB-D] #3 | Chart data loading complete. 2025-06-11 22:40:19.500 | NQH25-CME [CB-D] #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_4\Data\NQH25-CME.scid 2025-06-11 22:40:19.500 | NQH25-CME [CB-D] #1 | Chart data loading complete. 2025-06-11 22:40:19.504 | SIH25-COMEX [CB-D] #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_4\Data\SIH25-COMEX.scid 2025-06-11 22:40:19.504 | SIH25-COMEX [CB-D] #4 | Chart data loading complete. 2025-06-11 22:40:19.542 | DTC - Sub Instance | Starting real-time market data updates for: ESM25. ID: 1 2025-06-11 22:40:19.542 | DTC - Sub Instance | Requesting security definition data for: ESM25. ID: 1 2025-06-11 22:40:19.542 | DTC - Sub Instance | Starting real-time market data updates for: ESH25-CME. ID: 2 2025-06-11 22:40:19.542 | DTC - Sub Instance | Requesting security definition data for: ESH25-CME. ID: 2 2025-06-11 22:40:19.542 | No historical data client is currently set to download historical Intraday data for ESH25-CME. 2025-06-11 22:40:19.542 | Real-time Intraday chart data file updates started for ESH25-CME 2025-06-11 22:40:19.542 | Intraday chart data file opened for ESH25-CME 2025-06-11 22:40:19.543 | DTC - Sub Instance | Starting real-time market data updates for: NQH25-CME. ID: 3 2025-06-11 22:40:19.543 | DTC - Sub Instance | Requesting security definition data for: NQH25-CME. ID: 3 2025-06-11 22:40:19.543 | No historical data client is currently set to download historical Intraday data for NQH25-CME. 2025-06-11 22:40:19.543 | Real-time Intraday chart data file updates started for NQH25-CME 2025-06-11 22:40:19.543 | Intraday chart data file opened for NQH25-CME 2025-06-11 22:40:19.543 | DTC - Sub Instance | Setting external service identifier for symbol ESM25 to 4916 2025-06-11 22:40:19.543 | DTC - Sub Instance | Received security definition for symbol ESM25 2025-06-11 22:40:19.543 | DTC - Sub Instance | Starting real-time market data updates for: SIH25-COMEX. ID: 4 2025-06-11 22:40:19.543 | DTC - Sub Instance | Requesting security definition data for: SIH25-COMEX. ID: 4 2025-06-11 22:40:19.543 | No historical data client is currently set to download historical Intraday data for SIH25-COMEX. 2025-06-11 22:40:19.543 | Real-time Intraday chart data file updates started for SIH25-COMEX 2025-06-11 22:40:19.543 | Intraday chart data file opened for SIH25-COMEX 2025-06-11 22:40:19.544 | DTC - Sub Instance | Setting external service identifier for symbol ESH25-CME to 3 2025-06-11 22:40:19.544 | DTC - Sub Instance | Received security definition for symbol ESH25-CME 2025-06-11 22:40:19.546 | DTC - Sub Instance | Setting external service identifier for symbol NQH25-CME to 4 2025-06-11 22:40:19.546 | DTC - Sub Instance | Received security definition for symbol NQH25-CME 2025-06-11 22:40:19.546 | DTC - Sub Instance | Setting external service identifier for symbol SIH25-COMEX to 5 2025-06-11 22:40:19.546 | DTC - Sub Instance | Received security definition for symbol SIH25-COMEX 2025-06-11 22:40:19.728 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-06-11 22:40:19.728 | HD Request # 1 | Sending historical data logon request message. 2025-06-11 22:40:19.902 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-06-11 22:38:53. Record interval: 0. Symbol: ESM25 2025-06-11 22:40:20.020 | HD Request # 1 | Decompressing data. 2025-06-11 22:40:20.141 | HD Request # 1 | Receiving Intraday data for ESM25 starting at 2025-06-11 22:38:53.596000 2025-06-11 22:40:20.142 | Socket (2) | CloseSocket call. 2025-06-11 22:40:20.142 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-06-11 22:40:20.142 | Historical data download thread signaled to stop. 2025-06-11 22:40:20.145 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-06-11 22:39:01.091000. 2025-06-11 22:40:20.145 | HD Request # 1 | Received 187 Intraday data records from 2025-06-11 22:38:53.596000 to 2025-06-11 22:40:13.491000 (79.9 seconds. Delay: 6.7 seconds) and wrote 186 records for ESM25 2025-06-11 22:40:20.156 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-06-11 20:40:13.491000 2025-06-11 22:40:20.156 | HD Request # 1 | Completion time: 1s. 2025-06-11 22:40:20.156 | HD Request # 1 | Intraday data download complete for ESM25. Unique request ID: 1 2025-06-11 22:40:20.156 | Removing historical data download ID 1. 2025-06-11 22:40:20.156 | Real-time Intraday chart data file updates started for ESM25 2025-06-11 22:40:20.156 | Intraday chart data file opened for ESM25 2025-06-11 22:40:20.156 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-06-11 22:40:20.156 | 2025-06-11 22:40:20.156 | No download requests in the queue to start downloads for. 2025-06-11 22:40:20.171 | ESM25 [CB] #2 | Download is complete for all contract months in chart. Proceeding with data load. 2025-06-11 22:40:20.175 | ESM25 [CB] #2 | Reloading chart. 2025-06-11 22:40:20.200 | ESM25 [CB] #1 | Download is complete for all contract months in chart. Proceeding with data load. 2025-06-11 22:40:20.201 | ESM25 [CB] #1 | Reloading chart. 2025-06-11 22:40:20.242 | ESM25 [CB] #2 | Download is complete for all contract months in chart. Proceeding with data load. 2025-06-11 22:40:20.242 | ESM25 [CB] #2 | Reloading chart. 2025-06-11 22:40:20.267 | Socket (2) | Socket gracefully closed by remote side. 2025-06-11 22:40:20.267 | Socket (2) | Closed. 2025-06-11 22:40:20.282 | ESM25 [CB] #3 | Download is complete for all contract months in chart. Proceeding with data load. 2025-06-11 22:40:20.283 | ESM25 [CB] #3 | Reloading chart. 2025-06-11 22:40:20.326 | ESM25 [CB] #2 | Reloading chart. 2025-06-11 22:40:20.388 | ESM25 [CB] #1 | Reloading chart. 2025-06-11 22:40:20.498 | ESM25 [CB] #2 | Reloading chart. 2025-06-11 22:40:20.601 | ESM25 [CB] #3 | Reloading chart. 2025-06-11 22:40:24.748 | ESM25 #1 | Chart data loading complete. 2025-06-11 22:40:26.110 | Opened cached Intraday file: C:\SierraChart\SierraChartInstance_4\Data\ESM25.scid. Thread ID: 45716 2025-06-11 22:40:38.858 | ESM25 [CB] #2 | Chart data loading complete. 2025-06-11 22:40:42.760 | DTC - Sub Instance | Real-time data for symbol ESM25 is currently unavailable. 2025-06-11 22:40:42.760 | DTC - Sub Instance | Real-time data for symbol ESH25-CME is currently unavailable. 2025-06-11 22:40:42.760 | DTC - Sub Instance | Real-time data for symbol NQH25-CME is currently unavailable. 2025-06-11 22:40:42.760 | DTC - Sub Instance | Real-time data for symbol SIH25-COMEX is currently unavailable. 2025-06-11 22:40:42.760 | DTC - Sub Instance | Market data feed reported to be lost. 2025-06-11 22:40:42.784 | DTC - Sub Instance | Server has requested a logoff. Reason: Primary Data/Trading service has changed in server. 2025-06-11 22:40:42.784 | Connection to the external service has been lost. 2025-06-11 22:40:42.886 | DTC - Sub Instance | Waiting for socket receive thread to end 2025-06-11 22:40:42.887 | DTC Client socket (1) | CloseSocket call. 2025-06-11 22:40:42.887 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-06-11 22:40:42.887 | DTC - Sub Instance | Disconnected. 2025-06-11 22:40:42.887 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:40:42.887 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-06-11 22:40:42.887 | DTC Client socket (1) | Closed. 2025-06-11 22:40:44.872 | 2025-06-11 22:40:44.872 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-06-11 22:40:44.872 | DTC Client socket (1) | Creating socket. 2025-06-11 22:40:44.872 | DTC Client socket (1) | New receive buffer size: 0 2025-06-11 22:40:44.872 | DTC Client socket (1) | Connecting to IP: 127.0.0.1. 2025-06-11 22:40:44.873 | DTC - Sub Instance | Network connection to server complete. 2025-06-11 22:40:44.873 | DTC - Sub Instance | Starting socket receive thread. 2025-06-11 22:40:44.873 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-06-11 22:40:46.833 | DTC - Sub Instance | Setting DTC encoding to Binary VLS 2025-06-11 22:40:46.833 | DTC - Sub Instance | Sending logon request message. 2025-06-11 22:40:46.835 | DTC - Sub Instance | Received logon response. 2025-06-11 22:40:46.835 | DTC - Sub Instance | Server Name: SC DTC Server. Build=52277. 2025-06-11 22:40:46.835 | DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 2025-06-11 22:40:46.835 | DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=rithmic_v2.trading|SymbolSettings=rithmic_v2.trading. 2025-06-11 22:40:46.835 | DTC - Sub Instance | Trading is supported. 2025-06-11 22:40:46.835 | DTC - Sub Instance | Order cancel and replace is supported. 2025-06-11 22:40:46.835 | DTC - Sub Instance | OCO Orders supported. 2025-06-11 22:40:46.835 | DTC - Sub Instance | Bracket Orders supported. 2025-06-11 22:40:46.835 | DTC - Sub Instance | MarketDepthIsSupported: 1 2025-06-11 22:40:46.835 | DTC - Sub Instance | Connected to server complete. 2025-06-11 22:40:46.835 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-06-11 22:40:46.841 | Using symbol data fast lookup vector 2025-06-11 22:40:46.841 | DTC - Sub Instance | Starting real-time market data updates for: ESM25. ID: 1 2025-06-11 22:40:46.841 | DTC - Sub Instance | Requesting security definition data for: ESM25. ID: 1 2025-06-11 22:40:46.842 | Added historical Intraday data request for ESM25 to the queue. 2025-06-11 22:40:46.842 | Intraday data recording state for symbol ESM25 is set to download 'Pending'. 2025-06-11 22:40:46.842 | Triggering next historical data download in queue. 2025-06-11 22:40:46.843 | Delaying start of download for ESM25. 2025-06-11 22:40:46.857 | DTC - Sub Instance | Starting real-time market data updates for: NQH25-CME. ID: 2 2025-06-11 22:40:46.857 | DTC - Sub Instance | Requesting security definition data for: NQH25-CME. ID: 2 2025-06-11 22:40:46.857 | No historical data client is currently set to download historical Intraday data for NQH25-CME. 2025-06-11 22:40:46.857 | Real-time Intraday chart data file updates started for NQH25-CME 2025-06-11 22:40:46.857 | Intraday chart data file opened for NQH25-CME 2025-06-11 22:40:46.892 | DTC - Sub Instance | Starting real-time market data updates for: ESH25-CME. ID: 3 2025-06-11 22:40:46.892 | DTC - Sub Instance | Requesting security definition data for: ESH25-CME. ID: 3 2025-06-11 22:40:46.892 | No historical data client is currently set to download historical Intraday data for ESH25-CME. 2025-06-11 22:40:46.892 | Real-time Intraday chart data file updates started for ESH25-CME 2025-06-11 22:40:46.892 | Intraday chart data file opened for ESH25-CME 2025-06-11 22:40:46.897 | DTC - Sub Instance | Starting real-time market data updates for: SIH25-COMEX. ID: 4 2025-06-11 22:40:46.897 | DTC - Sub Instance | Requesting security definition data for: SIH25-COMEX. ID: 4 2025-06-11 22:40:46.897 | No historical data client is currently set to download historical Intraday data for SIH25-COMEX. 2025-06-11 22:40:46.897 | Real-time Intraday chart data file updates started for SIH25-COMEX 2025-06-11 22:40:46.897 | Intraday chart data file opened for SIH25-COMEX 2025-06-11 22:40:56.143 | ESM25 [CB] #1 | Chart data loading complete. 2025-06-11 22:40:57.313 | ESM25 [CB] #3 | Chart data loading complete. 2025-06-11 22:40:57.487 | ESM25 [CB] #2 | Chart data loading complete. 2025-06-11 22:41:03.004 | HD Request # 2 | Downloading Intraday chart data for ESM25 to the file ESM25.scid. Service: cme 2025-06-11 22:41:03.005 | HD Request # 2 | Download start date-time: 2025-06-11 22:40:41.000000. File last date-time: 2025-06-11 22:40:41.016006 2025-06-11 22:41:03.005 | HD Request # 2 | Using server: ds32.sierracharts.com port 10150 2025-06-11 22:41:03.005 | Socket (2) | Creating socket. 2025-06-11 22:41:03.005 | Socket (2) | New receive buffer size: 0 2025-06-11 22:41:03.005 | Socket (2) | Connecting to IP: 69.39.70.248. 2025-06-11 22:41:03.260 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-06-11 22:41:03.260 | HD Request # 2 | Sending historical data logon request message. 2025-06-11 22:41:03.385 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-06-11 22:40:41. Record interval: 0. Symbol: ESM25 2025-06-11 22:41:03.505 | HD Request # 2 | Decompressing data. 2025-06-11 22:41:03.633 | HD Request # 2 | Receiving Intraday data for ESM25 starting at 2025-06-11 22:40:41.015000 2025-06-11 22:41:03.634 | Socket (2) | CloseSocket call. 2025-06-11 22:41:03.634 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-06-11 22:41:03.634 | Historical data download thread signaled to stop. 2025-06-11 22:41:03.634 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-06-11 22:40:43.410000. 2025-06-11 22:41:03.634 | HD Request # 2 | Received 140 Intraday data records from 2025-06-11 22:40:41.015000 to 2025-06-11 22:40:59.553000 (18.5 seconds. Delay: 4.1 seconds) and wrote 127 records for ESM25 2025-06-11 22:41:03.641 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2025-06-11 20:40:59.553000 2025-06-11 22:41:03.641 | HD Request # 2 | Completion time: 0s. 2025-06-11 22:41:03.641 | HD Request # 2 | Intraday data download complete for ESM25. Unique request ID: 2 2025-06-11 22:41:03.641 | Removing historical data download ID 2. 2025-06-11 22:41:03.641 | Real-time Intraday chart data file updates started for ESM25 2025-06-11 22:41:03.641 | Intraday chart data file opened for ESM25 2025-06-11 22:41:03.641 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-06-11 22:41:03.641 | 2025-06-11 22:41:03.641 | No download requests in the queue to start downloads for. 2025-06-11 22:41:03.752 | Socket (2) | Socket gracefully closed by remote side. 2025-06-11 22:41:03.752 | Socket (2) | Closed. |
| [2025-06-11 20:48:50] |
| John - SC Support - Posts: 40411 |
|
For one thing, your symbols are incorrect for Rithmic. In each instance that you are running, you need to select "Edit >> Translate Symbols to Current Service". Second, this log is from a Sub-Instance. Is it this sub-instance that you are having a problem with? Are you having a problem connecting from the main instance? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 21:00:42] |
| pavel.lysenka - Posts: 15 |
|
On all instances, Ill send one again from the main one. 2025-06-11 22:59:09.788 | Trade activity files set size: 124 2025-06-11 22:59:09.834 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-06-11 22:59:09.855 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2025-06-11 22:59:09.855 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2025-06-11 22:59:09.855 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2025-06-11 22:59:09.889 | Created the DTC Protocol server. 2025-06-11 22:59:09.894 | DTC Protocol Server listening on port 11099. 2025-06-11 22:59:09.894 | Reading Internal Order ID file. 2025-06-11 22:59:09.937 | Reading Trade Orders file. 2025-06-11 22:59:09.937 | Reading Trade Positions file. 2025-06-11 22:59:09.937 | Reading Trade Account Data files. 2025-06-11 22:59:09.945 | Software version: 2735 64-bit 2025-06-11 22:59:09.945 | Primary Thread ID: 47524 2025-06-11 22:59:09.945 | Usage end date: 2025-07-12 2025-06-11 22:59:09.945 | Enabled for: Advanced Features 2. 2025-06-11 22:59:09.945 | Enabled for: Sierra Chart Historical Data Service. 2025-06-11 22:59:09.945 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-06-11 22:59:09.945 | Enabled for: Delayed Denali Exchange Data Feed. 2025-06-11 22:59:09.945 | Enabled for exchange2: CME 2025-06-11 22:59:09.945 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-06-11 22:59:09.945 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-06-11 22:59:09.945 | Custom symbol settings values: enabled 2025-06-11 22:59:09.945 | Chart Update Interval: 50 2025-06-11 22:59:09.945 | Intraday Data Storage Time Unit: 0 2025-06-11 22:59:09.945 | Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2025-06-11 22:59:09.945 | 2025-06-11 20:59:09 Local computer time in UTC 2025-06-11 22:59:09.945 | 2025-06-11 22:59:09 Local computer time in SC Time Zone 2025-06-11 22:59:09.945 | 2025-06-11 20:59:08 Server time in UTC 2025-06-11 22:59:09.945 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-06-11 22:59:09.945 | Program path: C:\SierraChart\ 2025-06-11 22:59:09.945 | Data Files path: C:\SierraChart\Data\ 2025-06-11 22:59:09.946 | OS Version Number: 10.0 2025-06-11 22:59:09.946 | Locale Setting: C 2025-06-11 22:59:09.946 | DLLs: gcUserStudies_64.dll, UserContributedStudies_64.dll 2025-06-11 22:59:09.946 | Allowed protected custom studies: 2025-06-11 22:59:09.946 | Crash reporter started: true 2025-06-11 22:59:09.946 | 2025-06-11 22:59:09.976 | Created the DTC Protocol historical data server. 2025-06-11 22:59:09.980 | HD Server Manager | Listening on port 11098. 2025-06-11 22:59:09.981 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-06-11 22:59:09.983 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:10.132 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-06-11 22:59:10.132 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-06-11 22:59:10.452 | Received 5 login tokens. 2025-06-11 22:59:10.496 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 86354 2025-06-11 22:59:10.497 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-06-11 22:59:10.738 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2025-06-11 22:59:10.738 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:10.831 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2025-06-11 22:59:10.831 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2025-06-11 22:59:10.897 | Symbol settings MD5 received. Request ID: 1. 2025-06-11 22:59:10.897 | Symbol settings are up-to-date for rithmic_v2.trading. 2025-06-11 22:59:12.474 | Requested user files to download. 2025-06-11 22:59:14.469 | 2025-06-11 22:59:14.470 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-06-11 22:59:14.470 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-06-11 22:59:14.474 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-06-11 22:59:14.474 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-06-11 22:59:14.474 | DTC Client socket (1) | New receive buffer size: 0 2025-06-11 22:59:14.474 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-06-11 22:59:14.622 | Rithmic Direct - DTC | Network connection to server complete. 2025-06-11 22:59:14.622 | Rithmic Direct - DTC | Starting socket receive thread. 2025-06-11 22:59:14.622 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-06-11 22:59:14.622 | Rithmic Direct - DTC | Sending logon request message. 2025-06-11 22:59:15.080 | Rithmic Direct - DTC | Received logon response. 2025-06-11 22:59:15.080 | Rithmic Direct - DTC | Server Name: . 2025-06-11 22:59:15.080 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-06-11 22:59:15.080 | Rithmic Direct - DTC | Logon error received from server: permission denied 2025-06-11 22:59:15.080 | Rithmic Direct - DTC | Failed connections: 1 2025-06-11 22:59:15.080 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-11 22:59:15.080 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:15.101 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-06-11 22:59:15.101 | DTC Client socket (1) | CloseSocket call. 2025-06-11 22:59:15.101 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:15.101 | Rithmic Direct - DTC | Disconnected. 2025-06-11 22:59:15.101 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:15.251 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-06-11 22:59:15.251 | DTC Client socket (1) | Closed. 2025-06-11 22:59:17.686 | Files to Open on Startup | Opening file: Scalping_DOM.Cht 2025-06-11 22:59:17.714 | ESM5.CME 1 Min #2 | Reloading chart. 2025-06-11 22:59:17.760 | ESM5.CME 30 Min #1 | Reloading chart. 2025-06-11 22:59:18.139 | ESM5.CME #3 | Reloading chart. 2025-06-11 22:59:18.184 | ESM5.CME 100 Trades #4 | Reloading chart. 2025-06-11 22:59:18.258 | Mapping ESM5.CME to ESM25. Service code: cme 2025-06-11 22:59:18.258 | Using symbol data fast lookup vector 2025-06-11 22:59:18.258 | Starting DelayedDownloadMonitoringTimer 2025-06-11 22:59:18.258 | Starting HDTimeoutTimer 2025-06-11 22:59:18.259 | Added historical Intraday data request for ESM5.CME to the queue. 2025-06-11 22:59:18.259 | Intraday data recording state for symbol ESM5.CME is set to download 'Pending'. 2025-06-11 22:59:18.263 | Triggering next historical data download in queue. 2025-06-11 22:59:18.265 | HD Request # 1 | Downloading Intraday chart data for ESM5.CME to the file ESM5.CME.scid. Service: cme 2025-06-11 22:59:18.272 | HD Request # 1 | Download start date-time: 2025-06-11 22:40:43.000000. File last date-time: 2025-06-11 22:40:43.410010 2025-06-11 22:59:18.273 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2025-06-11 22:59:18.273 | Socket (1) | Creating socket. 2025-06-11 22:59:18.273 | Socket (1) | New receive buffer size: 0 2025-06-11 22:59:18.273 | Socket (1) | Connecting to IP: 67.214.125.5. 2025-06-11 22:59:18.463 | ESM5.CME[M] 30 Min #1 | StartDateTimeForLoadingOrderFills: 2024-06-04 00:00:00 2025-06-11 22:59:18.463 | ESM5.CME[M] 30 Min #1 | Chart data loading complete. 2025-06-11 22:59:18.517 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-06-11 22:59:18.517 | HD Request # 1 | Sending historical data logon request message. 2025-06-11 22:59:18.683 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-06-11 22:40:43. Record interval: 0. Symbol: ESM25 2025-06-11 22:59:18.782 | ESM5.CME[M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2024-06-04 00:00:00 2025-06-11 22:59:18.786 | ESM5.CME[M] 1 Min #2 | Chart data loading complete. 2025-06-11 22:59:18.806 | HD Request # 1 | Decompressing data. 2025-06-11 22:59:18.929 | HD Request # 1 | Receiving Intraday data for ESM5.CME starting at 2025-06-11 22:40:43.410000 2025-06-11 22:59:18.930 | Socket (1) | CloseSocket call. 2025-06-11 22:59:18.930 | Socket (1) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:18.931 | Historical data download thread signaled to stop. 2025-06-11 22:59:18.931 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-06-11 22:40:50.353000. 2025-06-11 22:59:18.931 | HD Request # 1 | Received 2633 Intraday data records from 2025-06-11 22:40:43.410000 to 2025-06-11 22:59:11.219003 (18.5 minutes. Delay: 7.7 seconds) and wrote 2622 records for ESM5.CME 2025-06-11 22:59:18.931 | HD Request # 1 | Completion time: 0s. 2025-06-11 22:59:18.931 | HD Request # 1 | Intraday data download complete for ESM5.CME. Unique request ID: 1 2025-06-11 22:59:18.931 | Removing historical data download ID 1. 2025-06-11 22:59:18.931 | Real-time Intraday chart data file updates started for ESM5.CME 2025-06-11 22:59:18.931 | Intraday chart data file opened for ESM5.CME 2025-06-11 22:59:18.931 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-06-11 22:59:18.940 | 2025-06-11 22:59:18.940 | No download requests in the queue to start downloads for. 2025-06-11 22:59:18.940 | Historical data for ESM5.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-06-11 22:59:19.054 | Socket (1) | Socket gracefully closed by remote side. 2025-06-11 22:59:19.054 | Socket (1) | Closed. 2025-06-11 22:59:19.100 | 2025-06-11 22:59:19.100 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-06-11 22:59:19.100 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-06-11 22:59:19.100 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-06-11 22:59:19.101 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-06-11 22:59:19.101 | DTC Client socket (1) | New receive buffer size: 0 2025-06-11 22:59:19.101 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-06-11 22:59:19.248 | Rithmic Direct - DTC | Network connection to server complete. 2025-06-11 22:59:19.248 | Rithmic Direct - DTC | Starting socket receive thread. 2025-06-11 22:59:19.248 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-06-11 22:59:19.248 | Rithmic Direct - DTC | Sending logon request message. 2025-06-11 22:59:19.473 | ESM5.CME[M] #3 | StartDateTimeForLoadingOrderFills: 2024-06-04 00:00:00 2025-06-11 22:59:19.483 | ESM5.CME[M] #3 | Chart data loading complete. 2025-06-11 22:59:19.700 | Rithmic Direct - DTC | Received logon response. 2025-06-11 22:59:19.700 | Rithmic Direct - DTC | Server Name: . 2025-06-11 22:59:19.700 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-06-11 22:59:19.700 | Rithmic Direct - DTC | Logon error received from server: permission denied 2025-06-11 22:59:19.700 | Rithmic Direct - DTC | Failed connections: 2 2025-06-11 22:59:19.700 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-11 22:59:19.700 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:19.709 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-06-11 22:59:19.709 | DTC Client socket (1) | CloseSocket call. 2025-06-11 22:59:19.709 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:19.709 | Rithmic Direct - DTC | Disconnected. 2025-06-11 22:59:19.709 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:19.709 | Starting DelayedDownloadMonitoringTimer 2025-06-11 22:59:19.709 | Starting HDTimeoutTimer 2025-06-11 22:59:19.709 | Added historical Market Depth data request for ESM5.CME to the queue. 2025-06-11 22:59:19.709 | Market depth data recording state for symbol ESM5.CME is set to download 'Pending'. 2025-06-11 22:59:19.714 | Triggering next historical data download in queue. 2025-06-11 22:59:19.715 | HD Request # 2 | Downloading Market Depth data for ESM5.CME. Service: cme.marketdepth. 2025-06-11 22:59:19.715 | HD Request # 2 | Download start date-time: 2025-06-11 22:40:47.183000. 2025-06-11 22:59:19.715 | HD Request # 2 | Using server: ds28.sierracharts.com port 10149 2025-06-11 22:59:19.715 | Socket (2) | Creating socket. 2025-06-11 22:59:19.716 | Socket (2) | New receive buffer size: 0 2025-06-11 22:59:19.716 | Socket (2) | Connecting to IP: 67.214.125.5. 2025-06-11 22:59:19.858 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-06-11 22:59:19.858 | DTC Client socket (1) | Closed. 2025-06-11 22:59:19.865 | Loading market depth data. 2025-06-11 22:59:19.950 | Loaded depth data records for ESM5.CME 2025-06-06 from 2025-06-06 21:36:00.000000 to 2025-06-06 23:00:00.064000. 2025-06-11 22:59:19.951 | Loaded depth data records for ESM5.CME 2025-06-07 from 2025-06-07 09:25:00.649559 to 2025-06-07 09:25:00.649559. 2025-06-11 22:59:19.962 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-06-11 22:59:19.962 | HD Request # 2 | Sending historical data logon request message. 2025-06-11 22:59:19.977 | Loaded depth data records for ESM5.CME 2025-06-08 from 2025-06-08 13:05:10.290197 to 2025-06-09 01:59:59.983000. 2025-06-11 22:59:20.087 | HD Request # 2 | Requesting market depth data. Start date-time: 2025-06-11 22:40:47. Symbol: ESM25 2025-06-11 22:59:20.214 | HD Request # 2 | Decompressing data. 2025-06-11 22:59:20.345 | HD Request # 2 | Receiving market depth data for ESM5.CME starting at 2025-06-11 22:40:47.183000 2025-06-11 22:59:20.581 | Socket (2) | CloseSocket call. 2025-06-11 22:59:20.581 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:20.703 | Socket (2) | Socket gracefully closed by remote side. 2025-06-11 22:59:20.703 | Socket (2) | Closed. 2025-06-11 22:59:20.747 | Loaded depth data records for ESM5.CME 2025-06-09 from 2025-06-09 02:00:00.002000 to 2025-06-10 01:59:59.684000. 2025-06-11 22:59:21.608 | Created process C:\SierraChart\SierraChartInstance_2\SierraChart_64.exe. Current folder: C:\SierraChart\SierraChartInstance_2 2025-06-11 22:59:21.752 | Loaded depth data records for ESM5.CME 2025-06-10 from 2025-06-10 02:00:00.000000 to 2025-06-11 01:59:59.624000. 2025-06-11 22:59:22.976 | Created process C:\SierraChart\SierraChartInstance_3\SierraChart_64.exe. Current folder: C:\SierraChart\SierraChartInstance_3 2025-06-11 22:59:23.272 | Loaded depth data records for ESM5.CME 2025-06-11 from 2025-06-11 02:00:00.000000 to 2025-06-11 22:40:43.410000. 2025-06-11 22:59:23.272 | + Loading additional symbol data. 2025-06-11 22:59:24.265 | Created process C:\SierraChart\SierraChartInstance_4\SierraChart_64.exe. Current folder: C:\SierraChart\SierraChartInstance_4 2025-06-11 22:59:24.267 | Historical data download thread signaled to stop. 2025-06-11 22:59:24.267 | HD Request # 2 | Timestamp of first market depth data file record written: 2025-06-11 22:40:47.183000. 2025-06-11 22:59:24.267 | HD Request # 2 | Received 24698 Market Depth data records from 2025-06-11 22:40:47.183000 to 2025-06-11 22:59:17.130000 (18.5 minutes. Delay: 7.1 seconds) and wrote 24698 records for ESM5.CME 2025-06-11 22:59:24.267 | HD Request # 2 | Completion time: 5s. 2025-06-11 22:59:24.267 | HD Request # 2 | Market Depth data download complete for ESM5.CME. Unique request ID: 2 2025-06-11 22:59:24.267 | Removing historical data download ID 2. 2025-06-11 22:59:24.267 | ESM5.CME[M] 1 Min #2 | Flagging to reload Intraday data on market depth download completion. 2025-06-11 22:59:24.267 | ESM5.CME[M] 30 Min #1 | Flagging to reload Intraday data on market depth download completion. 2025-06-11 22:59:24.267 | ESM5.CME[M] #3 | Flagging to reload Intraday data on market depth download completion. 2025-06-11 22:59:24.267 | ESM5.CME[M] 100 Trades #4 | Flagging to reload Intraday data on market depth download completion. 2025-06-11 22:59:24.267 | 2025-06-11 22:59:24.267 | No download requests in the queue to start downloads for. 2025-06-11 22:59:24.279 | ESM5.CME[M] 100 Trades #4 | StartDateTimeForLoadingOrderFills: 2024-06-04 00:00:00 2025-06-11 22:59:24.283 | Mapping ESH2.CME to ESH22. Service code: cme 2025-06-11 22:59:24.283 | Added historical Intraday data request for ESH2.CME to the queue. 2025-06-11 22:59:24.283 | Intraday data recording state for symbol ESH2.CME is set to download 'Pending'. 2025-06-11 22:59:24.283 | Triggering next historical data download in queue. 2025-06-11 22:59:24.283 | ESM5.CME[M] 100 Trades #4 | Started historical data download for additional symbol ESH2.CME. Download ID: 3 2025-06-11 22:59:24.340 | ESM5.CME[M] 100 Trades #4 | Chart data loading complete. 2025-06-11 22:59:24.340 | 2025-06-11 22:59:24.340 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-06-11 22:59:24.340 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-06-11 22:59:24.340 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-06-11 22:59:24.341 | HD Request # 3 | Downloading Intraday chart data for ESH2.CME to the file ESH2.CME.scid. Service: cme 2025-06-11 22:59:24.341 | HD Request # 3 | Download start date-time: 2022-03-18 14:29:59.000000. File last date-time: 2022-03-18 14:29:59.181000 2025-06-11 22:59:24.341 | HD Request # 3 | Using server: ds32.sierracharts.com port 10150 2025-06-11 22:59:24.344 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-06-11 22:59:24.344 | DTC Client socket (1) | New receive buffer size: 0 2025-06-11 22:59:24.344 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-06-11 22:59:24.344 | Socket (2) | Creating socket. 2025-06-11 22:59:24.344 | Socket (2) | New receive buffer size: 0 2025-06-11 22:59:24.344 | Socket (2) | Connecting to IP: 69.39.70.248. 2025-06-11 22:59:24.453 | ESM5.CME[M] #3 | Reloading chart. 2025-06-11 22:59:24.473 | ESM5.CME[M] 1 Min #2 | Reloading chart. 2025-06-11 22:59:24.586 | HD Request # 3 | Setting DTC encoding to Binary VLS 2025-06-11 22:59:24.586 | HD Request # 3 | Sending historical data logon request message. 2025-06-11 22:59:24.751 | HD Request # 3 | Requesting Intraday data. Start date-time: 2022-03-18 14:29:59. Record interval: 0. Symbol: ESH22 2025-06-11 22:59:24.871 | HD Request # 3 | Decompressing data. 2025-06-11 22:59:24.994 | HD Request # 3 | Receiving Intraday data for ESH2.CME starting at 2022-03-18 14:29:59.181000 2025-06-11 22:59:24.994 | Socket (2) | CloseSocket call. 2025-06-11 22:59:24.994 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:25.113 | Socket (2) | Socket gracefully closed by remote side. 2025-06-11 22:59:25.113 | Socket (2) | Closed. 2025-06-11 22:59:25.317 | ESM5.CME[M] 100 Trades #4 | Reloading chart. 2025-06-11 22:59:25.325 | Rithmic Direct - DTC | Network connection to server complete. 2025-06-11 22:59:25.325 | Rithmic Direct - DTC | Starting socket receive thread. 2025-06-11 22:59:25.325 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-06-11 22:59:25.325 | Rithmic Direct - DTC | Sending logon request message. 2025-06-11 22:59:25.331 | Historical data download thread signaled to stop. 2025-06-11 22:59:25.331 | HD Request # 3 | Received 1 Intraday data record from 2022-03-18 14:29:59.181000 to 2022-03-18 14:29:59.181000 (0.0 seconds. Delay: 3.2 years) and wrote 0 records for ESH2.CME 2025-06-11 22:59:25.331 | HD Request # 3 | Completion time: 1s. 2025-06-11 22:59:25.331 | HD Request # 3 | Intraday data download complete for ESH2.CME. Unique request ID: 3 2025-06-11 22:59:25.331 | Removing historical data download ID 3. 2025-06-11 22:59:25.331 | Real-time Intraday chart data file updates started for ESH2.CME 2025-06-11 22:59:25.331 | Intraday chart data file opened for ESH2.CME 2025-06-11 22:59:25.331 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-06-11 22:59:25.331 | ESM5.CME[M] 100 Trades #4 | Historical data download for additional symbol ESH2.CME with ID 3 has completed. 2025-06-11 22:59:25.331 | 2025-06-11 22:59:25.331 | No download requests in the queue to start downloads for. 2025-06-11 22:59:25.331 | Historical data for ESH2.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-06-11 22:59:25.338 | ESM5.CME[M] 30 Min #1 | Reloading chart. 2025-06-11 22:59:25.520 | ESM5.CME[M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2024-06-04 00:00:00 2025-06-11 22:59:25.526 | ESM5.CME[M] 1 Min #2 | Chart data loading complete. 2025-06-11 22:59:25.777 | Rithmic Direct - DTC | Received logon response. 2025-06-11 22:59:25.777 | Rithmic Direct - DTC | Server Name: . 2025-06-11 22:59:25.777 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-06-11 22:59:25.777 | Rithmic Direct - DTC | Logon error received from server: permission denied 2025-06-11 22:59:25.777 | Rithmic Direct - DTC | Failed connections: 3 2025-06-11 22:59:25.777 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-11 22:59:25.777 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:25.779 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-06-11 22:59:25.779 | DTC Client socket (1) | CloseSocket call. 2025-06-11 22:59:25.779 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:25.779 | Rithmic Direct - DTC | Disconnected. 2025-06-11 22:59:25.779 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:25.927 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-06-11 22:59:25.927 | DTC Client socket (1) | Closed. 2025-06-11 22:59:25.930 | ESM5.CME[M] #3 | StartDateTimeForLoadingOrderFills: 2024-06-04 00:00:00 2025-06-11 22:59:25.939 | ESM5.CME[M] #3 | Chart data loading complete. 2025-06-11 22:59:25.967 | ESM5.CME[M] 30 Min #1 | StartDateTimeForLoadingOrderFills: 2024-06-04 00:00:00 2025-06-11 22:59:25.967 | ESM5.CME[M] 30 Min #1 | Chart data loading complete. 2025-06-11 22:59:27.007 | Loading market depth data. 2025-06-11 22:59:27.103 | Loaded depth data records for ESM5.CME 2025-06-06 from 2025-06-06 21:36:00.000000 to 2025-06-06 23:00:00.064000. 2025-06-11 22:59:27.104 | Loaded depth data records for ESM5.CME 2025-06-07 from 2025-06-07 09:25:00.649559 to 2025-06-07 09:25:00.649559. 2025-06-11 22:59:27.131 | Loaded depth data records for ESM5.CME 2025-06-08 from 2025-06-08 13:05:10.290197 to 2025-06-09 01:59:59.983000. 2025-06-11 22:59:27.918 | Loaded depth data records for ESM5.CME 2025-06-09 from 2025-06-09 02:00:00.002000 to 2025-06-10 01:59:59.684000. 2025-06-11 22:59:29.056 | Loaded depth data records for ESM5.CME 2025-06-10 from 2025-06-10 02:00:00.000000 to 2025-06-11 01:59:59.624000. 2025-06-11 22:59:29.785 | 2025-06-11 22:59:29.785 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-06-11 22:59:29.785 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-06-11 22:59:29.785 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-06-11 22:59:29.785 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-06-11 22:59:29.786 | DTC Client socket (1) | New receive buffer size: 0 2025-06-11 22:59:29.786 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-06-11 22:59:29.935 | Rithmic Direct - DTC | Network connection to server complete. 2025-06-11 22:59:29.935 | Rithmic Direct - DTC | Starting socket receive thread. 2025-06-11 22:59:29.935 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-06-11 22:59:29.935 | Rithmic Direct - DTC | Sending logon request message. 2025-06-11 22:59:30.418 | Rithmic Direct - DTC | Received logon response. 2025-06-11 22:59:30.418 | Rithmic Direct - DTC | Server Name: . 2025-06-11 22:59:30.418 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-06-11 22:59:30.418 | Rithmic Direct - DTC | Logon error received from server: permission denied 2025-06-11 22:59:30.418 | Rithmic Direct - DTC | Failed connections: 4 2025-06-11 22:59:30.418 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-11 22:59:30.418 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:30.421 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-06-11 22:59:30.422 | DTC Client socket (1) | CloseSocket call. 2025-06-11 22:59:30.422 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:30.422 | Rithmic Direct - DTC | Disconnected. 2025-06-11 22:59:30.422 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:30.525 | Loaded depth data records for ESM5.CME 2025-06-11 from 2025-06-11 02:00:00.000000 to 2025-06-11 22:59:11.219000. 2025-06-11 22:59:30.525 | + Loading additional symbol data. 2025-06-11 22:59:30.530 | ESM5.CME[M] 100 Trades #4 | StartDateTimeForLoadingOrderFills: 2024-06-04 00:00:00 2025-06-11 22:59:30.569 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-06-11 22:59:30.569 | DTC Client socket (1) | Closed. 2025-06-11 22:59:30.590 | ESM5.CME[M] 100 Trades #4 | Chart data loading complete. 2025-06-11 22:59:32.962 | DTC Protocol server | Incoming connection from 127.0.0.1. 2025-06-11 22:59:32.962 | DTC client #1. 127.0.0.1 (1) | Creating socket. 2025-06-11 22:59:32.962 | DTC client #1. 127.0.0.1 (1) | New receive buffer size: 262144 2025-06-11 22:59:32.963 | DTC client #1. 127.0.0.1 (1) | Allocated send buffers: 32 of 131072 bytes. 2025-06-11 22:59:32.963 | DTC client #1. 127.0.0.1 | Set DTC encoding to Binary VLS 2025-06-11 22:59:32.964 | DTC client #1. 127.0.0.1 | Requested heartbeat interval: 20 2025-06-11 22:59:32.964 | DTC client #1. Sierra Chart. 127.0.0.1 | Received logon request. 2025-06-11 22:59:32.964 | DTC client #1. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: pavel.lysenka. Result text: Connected to SC DTC Protocol server. Service=rithmic_v2.trading|SymbolSettings=rithmic_v2.trading 2025-06-11 22:59:34.356 | DTC Protocol server | Incoming connection from 127.0.0.1. 2025-06-11 22:59:34.357 | DTC client #2. 127.0.0.1 (2) | Creating socket. 2025-06-11 22:59:34.357 | DTC client #2. 127.0.0.1 (2) | New receive buffer size: 262144 2025-06-11 22:59:34.357 | DTC client #2. 127.0.0.1 (2) | Allocated send buffers: 32 of 131072 bytes. 2025-06-11 22:59:34.357 | DTC client #2. 127.0.0.1 | Set DTC encoding to Binary VLS 2025-06-11 22:59:34.357 | DTC client #2. 127.0.0.1 | Requested heartbeat interval: 20 2025-06-11 22:59:34.357 | DTC client #2. Sierra Chart. 127.0.0.1 | Received logon request. 2025-06-11 22:59:34.357 | DTC client #2. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: pavel.lysenka. Result text: Connected to SC DTC Protocol server. Service=rithmic_v2.trading|SymbolSettings=rithmic_v2.trading 2025-06-11 22:59:34.428 | 2025-06-11 22:59:34.428 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-06-11 22:59:34.428 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-06-11 22:59:34.428 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-06-11 22:59:34.428 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2025-06-11 22:59:34.429 | DTC Client socket (3) | New receive buffer size: 0 2025-06-11 22:59:34.429 | DTC Client socket (3) | Connecting to IP: 216.57.156.163. 2025-06-11 22:59:34.574 | Rithmic Direct - DTC | Network connection to server complete. 2025-06-11 22:59:34.574 | Rithmic Direct - DTC | Starting socket receive thread. 2025-06-11 22:59:34.575 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-06-11 22:59:34.575 | Rithmic Direct - DTC | Sending logon request message. 2025-06-11 22:59:35.029 | Rithmic Direct - DTC | Received logon response. 2025-06-11 22:59:35.029 | Rithmic Direct - DTC | Server Name: . 2025-06-11 22:59:35.029 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-06-11 22:59:35.029 | Rithmic Direct - DTC | Logon error received from server: permission denied 2025-06-11 22:59:35.029 | Rithmic Direct - DTC | Failed connections: 5 2025-06-11 22:59:35.029 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-11 22:59:35.029 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:35.046 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-06-11 22:59:35.047 | DTC Client socket (3) | CloseSocket call. 2025-06-11 22:59:35.047 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:35.047 | Rithmic Direct - DTC | Disconnected. 2025-06-11 22:59:35.047 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:35.194 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-06-11 22:59:35.194 | DTC Client socket (3) | Closed. 2025-06-11 22:59:35.556 | DTC Protocol server | Incoming connection from 127.0.0.1. 2025-06-11 22:59:35.556 | DTC client #3. 127.0.0.1 (3) | Creating socket. 2025-06-11 22:59:35.556 | DTC client #3. 127.0.0.1 (3) | New receive buffer size: 262144 2025-06-11 22:59:35.557 | DTC client #3. 127.0.0.1 (3) | Allocated send buffers: 32 of 131072 bytes. 2025-06-11 22:59:35.557 | DTC client #3. 127.0.0.1 | Set DTC encoding to Binary VLS 2025-06-11 22:59:35.557 | DTC client #3. 127.0.0.1 | Requested heartbeat interval: 20 2025-06-11 22:59:35.557 | DTC client #3. Sierra Chart. 127.0.0.1 | Received logon request. 2025-06-11 22:59:35.557 | DTC client #3. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: pavel.lysenka. Result text: Connected to SC DTC Protocol server. Service=rithmic_v2.trading|SymbolSettings=rithmic_v2.trading 2025-06-11 22:59:39.055 | 2025-06-11 22:59:39.061 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-06-11 22:59:39.061 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-06-11 22:59:39.061 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-06-11 22:59:39.090 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2025-06-11 22:59:39.091 | DTC Client socket (4) | New receive buffer size: 0 2025-06-11 22:59:39.091 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2025-06-11 22:59:39.241 | Rithmic Direct - DTC | Network connection to server complete. 2025-06-11 22:59:39.241 | Rithmic Direct - DTC | Starting socket receive thread. 2025-06-11 22:59:39.241 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-06-11 22:59:39.241 | Rithmic Direct - DTC | Sending logon request message. 2025-06-11 22:59:39.696 | Rithmic Direct - DTC | Received logon response. 2025-06-11 22:59:39.696 | Rithmic Direct - DTC | Server Name: . 2025-06-11 22:59:39.696 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-06-11 22:59:39.696 | Rithmic Direct - DTC | Logon error received from server: permission denied 2025-06-11 22:59:39.696 | Rithmic Direct - DTC | Failed connections: 6 2025-06-11 22:59:39.696 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-11 22:59:39.696 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:39.709 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-06-11 22:59:39.710 | DTC Client socket (4) | CloseSocket call. 2025-06-11 22:59:39.710 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:39.710 | Rithmic Direct - DTC | Disconnected. 2025-06-11 22:59:39.710 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:39.866 | DTC Client socket (4) | Socket gracefully closed by remote side. 2025-06-11 22:59:39.866 | DTC Client socket (4) | Closed. 2025-06-11 22:59:43.707 | 2025-06-11 22:59:43.707 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-06-11 22:59:43.707 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-06-11 22:59:43.707 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-06-11 22:59:43.707 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2025-06-11 22:59:43.708 | DTC Client socket (4) | New receive buffer size: 0 2025-06-11 22:59:43.708 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2025-06-11 22:59:43.855 | Rithmic Direct - DTC | Network connection to server complete. 2025-06-11 22:59:43.855 | Rithmic Direct - DTC | Starting socket receive thread. 2025-06-11 22:59:43.855 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-06-11 22:59:43.855 | Rithmic Direct - DTC | Sending logon request message. 2025-06-11 22:59:57.965 | Rithmic Direct - DTC | Received logon response. 2025-06-11 22:59:57.965 | Rithmic Direct - DTC | Server Name: . 2025-06-11 22:59:57.965 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-06-11 22:59:57.965 | Rithmic Direct - DTC | Logon error received from server: permission denied 2025-06-11 22:59:57.965 | Rithmic Direct - DTC | Failed connections: 7 2025-06-11 22:59:57.965 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-11 22:59:57.965 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:57.973 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-06-11 22:59:57.973 | DTC Client socket (4) | CloseSocket call. 2025-06-11 22:59:57.973 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2025-06-11 22:59:57.973 | Rithmic Direct - DTC | Disconnected. 2025-06-11 22:59:57.973 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 22:59:58.125 | DTC Client socket (4) | Socket gracefully closed by remote side. 2025-06-11 22:59:58.125 | DTC Client socket (4) | Closed. 2025-06-11 23:00:01.970 | 2025-06-11 23:00:01.970 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-06-11 23:00:01.970 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-06-11 23:00:01.970 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-06-11 23:00:01.970 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2025-06-11 23:00:01.970 | DTC Client socket (4) | New receive buffer size: 0 2025-06-11 23:00:01.970 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2025-06-11 23:00:02.120 | Rithmic Direct - DTC | Network connection to server complete. 2025-06-11 23:00:02.120 | Rithmic Direct - DTC | Starting socket receive thread. 2025-06-11 23:00:02.120 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-06-11 23:00:02.120 | Rithmic Direct - DTC | Sending logon request message. 2025-06-11 23:00:20.862 | Rithmic Direct - DTC | Received logon response. 2025-06-11 23:00:20.862 | Rithmic Direct - DTC | Server Name: . 2025-06-11 23:00:20.862 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-06-11 23:00:20.862 | Rithmic Direct - DTC | Logon error received from server: permission denied 2025-06-11 23:00:20.862 | Rithmic Direct - DTC | Failed connections: 8 2025-06-11 23:00:20.862 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-06-11 23:00:20.862 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 23:00:20.894 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-06-11 23:00:20.895 | DTC Client socket (4) | CloseSocket call. 2025-06-11 23:00:20.895 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2025-06-11 23:00:20.895 | Rithmic Direct - DTC | Disconnected. 2025-06-11 23:00:20.895 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-06-11 23:00:21.045 | DTC Client socket (4) | Socket gracefully closed by remote side. 2025-06-11 23:00:21.045 | DTC Client socket (4) | Closed. 2025-06-11 23:00:21.971 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) | Creating socket. Using TLS 1.2. 2025-06-11 23:00:21.971 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) | New receive buffer size: 0 2025-06-11 23:00:21.972 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) | Connecting to IP: 216.66.0.130. 2025-06-11 23:00:22.546 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 86354 2025-06-11 23:00:22.547 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-06-11 23:00:22.801 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) | CloseSocket call. 2025-06-11 23:00:22.801 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) | Shutdown started. Waiting for graceful close. 2025-06-11 23:00:22.894 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) | Socket gracefully closed by remote side. 2025-06-11 23:00:22.894 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) | Closed. 2025-06-11 23:00:24.894 | 2025-06-11 23:00:24.894 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2025-06-11 23:00:24.894 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2025-06-11 23:00:24.894 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2025-06-11 23:00:24.897 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2025-06-11 23:00:24.898 | DTC Client socket (4) | New receive buffer size: 0 2025-06-11 23:00:24.898 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2025-06-11 23:00:25.045 | Rithmic Direct - DTC | Network connection to server complete. 2025-06-11 23:00:25.045 | Rithmic Direct - DTC | Starting socket receive thread. 2025-06-11 23:00:25.045 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-06-11 23:00:25.045 | Rithmic Direct - DTC | Sending logon request message. |
| [2025-06-11 21:18:33] |
| John - SC Support - Posts: 40411 |
|
You are still getting the following error from Rithmic: Rithmic Direct - DTC | Logon error received from server: permission denied
Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 22:05:50] |
| pavel.lysenka - Posts: 15 |
|
I did all these Steps and also have that Easy Solution but still wont let me connect, is there anything i can do?
|
| [2025-06-12 15:42:49] |
| John - SC Support - Posts: 40411 |
|
Have you removed the Username and Password from the Market Data and Historical Market Data fields on the "Data/Trade Service Settings" window?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-12 18:34:31] |
| pavel.lysenka - Posts: 15 |
|
I only see one username and password field, and that is in the screenshoti've sent you. Which one do you mean?
|
| [2025-06-12 20:43:40] |
| John - SC Support - Posts: 40411 |
|
You are on an old version of Sierra Chart and need to update. Follow these instructions to update and then see if that helps with the Permission Denied error: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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