Support Board
Date/Time: Sat, 14 Jun 2025 20:21:41 +0000
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View Count: 97
| [2025-06-11 08:19:19] |
| User914996 - Posts: 7 |
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Hello, I connected to sierrachart in early June (a 20-day trial package), but today I found that the data was unavailable. Only the panel is active: there is no data. Why? Current Service Package: 11 (Evaluating Package 12 until 2025-07-01, 20 days) Service Package Enabled For Renewal: [✔] 11 - Integrated Advanced (Monthly) - 46 USD / Month Change Package or Set Service Package For Renewal [Package set on 2025-06-01] |
| [2025-06-11 08:37:10] |
| Sierra_Chart Engineering - Posts: 19916 |
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Your Sierra Chart account is expired. It expired, on June 8. We have extended it by one day for now. ----- Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password if necessary. 2. Choose the particular Service Package and the number of Months that you want and press the "Update/Set" button. If you are on a Trial, you will first need to add sufficient credit to your account to pay for the chosen Service Package/Months. In this case, refer to the step below. Once that is done you can then choose the Service Package and number of Months. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-13 10:52:50] |
| User914996 - Posts: 7 |
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I'm confused. Why do I have a trial package in the package name? Why does this package expire on July 01? Why did you write to me that it has already expired? Why do I need to top up my account now? I was planning to top up my account by the beginning of July, but now I want to get to know the program more.
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| [2025-06-13 14:01:04] |
| John - SC Support - Posts: 40422 |
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You originally created your account on May 26, 2020. At that time, you were given a 15 day free trial. On June 1, 2025, you asked about why you needed to make a payment and your account was changed to Package 11 and you were given 7 days of Usage Time at that time. You were then given another 1 day on June 11, 2025. In the end, what we did not realize is that you were thinking that you should be on a trial, but since your account was created previously, the trial does not automatically occur. You just needed to ask us to reset the trial for you and we would have done so. Now that we understand what is occurring, we have reset the trial for your account so you now have 21 days of trial time available. Note that during a trial you have limited access to data. Refer to the following for what data is available: Sierra Chart Trial Account Once the trial is done, then you would need to change to a paid package in order to continue to use Sierra Chart. At that time, refer to the following for how to change to a paid package: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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