Support Board
Date/Time: Sun, 15 Jun 2025 08:29:49 +0000
Post From: no data
| [2025-06-13 14:01:04] |
| John - SC Support - Posts: 40422 |
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You originally created your account on May 26, 2020. At that time, you were given a 15 day free trial. On June 1, 2025, you asked about why you needed to make a payment and your account was changed to Package 11 and you were given 7 days of Usage Time at that time. You were then given another 1 day on June 11, 2025. In the end, what we did not realize is that you were thinking that you should be on a trial, but since your account was created previously, the trial does not automatically occur. You just needed to ask us to reset the trial for you and we would have done so. Now that we understand what is occurring, we have reset the trial for your account so you now have 21 days of trial time available. Note that during a trial you have limited access to data. Refer to the following for what data is available: Sierra Chart Trial Account Once the trial is done, then you would need to change to a paid package in order to continue to use Sierra Chart. At that time, refer to the following for how to change to a paid package: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |