Support Board
Date/Time: Wed, 22 Apr 2026 03:49:39 +0000
购买套餐等级
View Count: 3567
| [2026-03-12 12:06:53] |
| User660904 - Posts: 54 |
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你好！运行SierraChart软件有卡顿、画面不流畅，SierraChart软件电脑配置要求？除电脑配置外还有什么原因引起的？
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| [2026-03-12 15:03:02] |
| John - SC Support - Posts: 45720 |
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From Google Translate: Hello! SierraChart is lagging and the screen is not smooth. What are the computer configuration requirements for SierraChart? Besides computer configuration, what other factors could be causing this?
It is impossible for us to say what computer configuration you need. There are too many factors, especially related to your charting needs and how many charts you have open and the studies on them. Also, lagging and not smooth is a very subjective situation. Everything we know about improving the performance of your system is here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-13 01:31:33] |
| User660904 - Posts: 54 |
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你好！现在电脑配置:处理器Intel(R) Core(TM) Ultra 9 185H (2.30 GHz)16核，内存32GB，显卡8GB，电脑配置没问题。想重装Sierra Chart，最新版Sierra Chart下载链接？中文设置在哪里？
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| [2026-03-13 13:35:53] |
| John - SC Support - Posts: 45720 |
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From Google Translate: Hello! Here are my current computer specifications: Processor—Intel(R) Core(TM) Ultra 9 185H (2.30 GHz, 16 cores); RAM—32GB; Graphics Card—8GB. The hardware configuration is perfectly adequate. I would like to reinstall Sierra Chart; could you provide the download link for the latest version? Also, where can I find the settings to switch the interface language to Chinese?
What you need for hardware is tied to what you are doing for your charts. How many are open. What studies you have on them. How you have Sierra Chart setup. We can not say what is adequate and what is not. That is something you need to determine. -- We do not recommend re-installing Sierra Chart. There really is never a reason to do this. If you want to update your current installation to the current version, then select "Help >> Download Current Version" within your Sierra Chart software. If you want to try another installation, then refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart And also refer to the following regarding transferring information from one installation to another: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-13 13:55:53] |
| User660904 - Posts: 54 |
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你好！1.Sierra Chart在哪里设置中文？2.计划开期货账户，在亚洲地区有哪些期货公司用贵公司的Sierra Chart做交易软件？
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| [2026-03-13 15:30:13] |
| John - SC Support - Posts: 45720 |
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From Google Translate: Hello! 1. Where can I change the language settings to Chinese in Sierra Chart? 2. I am planning to open a futures trading account; which futures brokers in the Asian region utilize Sierra Chart as their trading platform?
1. Refer to the following: Additional Language Support 2. We do not know any specific brokers. We work with Interactive Brokers, along with brokers that support CQG, Rithmic, and Teton for their order routing. But, with CQG, you do need to check if the broker will allow support specifically for Sierra Chart - some do not. Refer to the following: Supported Data and Trading Services For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-18 02:44:31] |
| User660904 - Posts: 54 |
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你好，设置了简体中文，重新启动Sierra Chart，怎么界面还不是中文的？
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 QQ截图20260318093457.png / V - Attached On 2026-03-18 02:44:08 UTC - Size: 85.14 KB - 28 views Attachment Deleted. |
| [2026-03-18 02:47:05] |
| User660904 - Posts: 54 |
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下载了最新版本的Sierra Chart
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| [2026-03-18 14:40:25] |
| John - SC Support - Posts: 45720 |
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From Google Translate: Hello—I've set the language to Simplified Chinese and restarted Sierra Chart, but why is the interface still not in Chinese?
Not every menu item has an entry. So the fact that "Customize Menu Items" does not have an entry is just chance. Also, the items in the left do not display the new wording unless they are clicked on. You would need to select "OK" to save that option and then look at your menus to see what has updated and what has not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-19 08:23:51] |
| User660904 - Posts: 54 |
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你好，软件经常会停止运行，价格不动，原来是4幅图像，现在减少到1幅图像，经常还是会停止运行。更新了新版本软件后，情况还是这样。需要重新启动Sierra Chart软件后才正常?这个问题应该怎么解决？
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| [2026-03-19 14:47:52] |
| John - SC Support - Posts: 45720 |
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From Google Translate: Hello. The software frequently stops running, and the price data freezes. I originally had four charts open, but I’ve since reduced that to just one; however, the software still stops running frequently. The issue persists even after updating to the latest version. I find that I have to restart Sierra Chart to restore normal operation. How can I resolve this problem?
Most likely it is an issue with your Internet connectivity to our servers. Please get us your Message Log after you have this occur by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-23 01:38:51] |
| User660904 - Posts: 54 |
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你好！Sierra Chart软件这6个地方图型和文字麻烦给我设置成正常状态。谢谢！
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Sierra Chart软件这6个地方图型和文字在哪里设.png / V - Attached On 2026-03-23 01:38:21 UTC - Size: 433.24 KB - 35 views  XAUUSD.Cht-B-5.Cht - Attached On 2026-03-23 01:38:32 UTC - Size: 10.47 KB - 22 views |
| [2026-03-23 17:10:27] |
| John - SC Support - Posts: 45720 |
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From Google Translate: Hello! Could you please set the charts and text in these six specific areas of the Sierra Chart software back to their default/normal state? Thank you!
1. We do not know what you are referencing with item #1. That looks like a Volume by Price profile, and there is no text there. 2. That is the "DOM Graph". The text size in that item is controlled by the "Chart Text". Refer to the following: Graphics Settings: Chart Text - (current font name) 3. 4. 5. 6. The items in the DOM like this are controlled by the "DOM Quantities/Sizes". Refer to the following: Graphics Settings: DOM Quantities/Sizes - (current font name) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-23 17:11:21] |
| John - SC Support - Posts: 45720 |
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Please do not continue to post new questions in this thread. Please open a new thread for each new question/issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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