Support Board
Date/Time: Sun, 15 Jun 2025 06:55:18 +0000
live data issue.
View Count: 205
| [2025-06-03 11:20:58] |
| User709902 - Posts: 2 |
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Hi Sierra Chart Support, My name is Corey Tonner. I’m reaching out because I’m having trouble getting my live data feed working again. I previously completed and submitted the required CME agreements and had access to live data successfully. However, after logging in again recently, I no longer have live data access. When I checked my account, I noticed that some of my previously submitted agreements (specifically the Uniform Subscriber Addendum and the CME Non-Professional Certification) are now marked as rejected, even though they were initially accepted. Here are the issues I’m facing: • The system is telling me to complete the agreements again, but when I click “Open,” it does not allow me to edit or resubmit the documents. • I don’t understand why the information I submitted previously was removed or rejected. • I need guidance on how to properly re-submit the correct details to get my CME live data reactivated as soon as possible. Could someone please assist me with: 1. Resetting or unlocking the agreements so I can re-enter the missing details. 2. Verifying that my account is correctly configured to receive the Denali Exchange live data feed (or let me know if I’m missing anything else). Thank you so much for your help — I really appreciate it. Kind regards, Corey Tonner Date Time Of Last Edit: 2025-06-03 14:44:38
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| [2025-06-03 14:49:38] |
| John - SC Support - Posts: 40422 |
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Your agreements were not changed. You have proper agreements setup and approved. The issue is that you did not have enough funds in your account on June 1, 2025, in order to pay for the renewal of the exchange that you had active at that time. In order to get the data, you need to add funds to your account and then activate the exchange(s) you want. You can add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop You can activate the exchange(s) for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Keep in mind that the exchanges renew on a calendar month basis, so they renew on the first day of each month. This is different from how the Sierra Chart packages work, which renew on a rolling 31 day cycle. The good news is that you did not pay for the exchange when you activated it on May 29, 2025, as the CME Group gives a free trial for the remainder of the month the first time you activate an exchange. But you do have to now pay for the exchange to get the data for June. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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