Support Board
Date/Time: Sun, 15 Jun 2025 17:17:44 +0000
Post From: live data issue.
| [2025-06-03 11:20:58] |
| User709902 - Posts: 2 |
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Hi Sierra Chart Support, My name is Corey Tonner. I’m reaching out because I’m having trouble getting my live data feed working again. I previously completed and submitted the required CME agreements and had access to live data successfully. However, after logging in again recently, I no longer have live data access. When I checked my account, I noticed that some of my previously submitted agreements (specifically the Uniform Subscriber Addendum and the CME Non-Professional Certification) are now marked as rejected, even though they were initially accepted. Here are the issues I’m facing: • The system is telling me to complete the agreements again, but when I click “Open,” it does not allow me to edit or resubmit the documents. • I don’t understand why the information I submitted previously was removed or rejected. • I need guidance on how to properly re-submit the correct details to get my CME live data reactivated as soon as possible. Could someone please assist me with: 1. Resetting or unlocking the agreements so I can re-enter the missing details. 2. Verifying that my account is correctly configured to receive the Denali Exchange live data feed (or let me know if I’m missing anything else). Thank you so much for your help — I really appreciate it. Kind regards, Corey Tonner Date Time Of Last Edit: 2025-06-03 14:44:38
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