Support Board
Date/Time: Sun, 15 Jun 2025 07:15:11 +0000
Logon disabled
View Count: 189
| [2025-06-02 18:13:43] |
| tbbap - Posts: 1 |
|
Hello, could you tell me please, why is my logon disabled? KR, I.K. |
| [2025-06-02 21:20:37] |
| John - SC Support - Posts: 40422 |
|
We will lock out an account if there have been fraudulent charges associated with the account. But in this case, you would not be able to login at all. This is NOT the case with your Sierra Chart account. Most likely the message you are getting is in regards to CQG and states the following: "CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM." If this is the case, then you need to contact your broker/Futures Clearing Merchant (FCM) as to why your CQG account has been disabled. If you are getting some other error message, then we need to know what it is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-03 10:24:16] |
| Sierra_Chart Engineering - Posts: 19916 |
|
To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks in Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: