Support Board
Date/Time: Sun, 15 Jun 2025 17:03:50 +0000
Post From: Logon disabled
| [2025-06-02 21:20:37] |
| John - SC Support - Posts: 40422 |
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We will lock out an account if there have been fraudulent charges associated with the account. But in this case, you would not be able to login at all. This is NOT the case with your Sierra Chart account. Most likely the message you are getting is in regards to CQG and states the following: "CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM." If this is the case, then you need to contact your broker/Futures Clearing Merchant (FCM) as to why your CQG account has been disabled. If you are getting some other error message, then we need to know what it is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |