Support Board
Date/Time: Sun, 15 Jun 2025 07:00:05 +0000
Number Bars not working on SC Data / Live CQG connection shows no chart
View Count: 245
| [2025-05-29 02:33:39] |
| User262084 - Posts: 3 |
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Hi Support, I’m using an account with Package 10. 1. When using “SC Data - All Services” (delayed), price and volume load fine, but Number Bars Calculated Values (AskV, BidV, Delta...) are all zero. Shouldn’t it work with delayed data? 2. When I switch to “CQG WebAPI [trading]” and connect my live AMP account, chart symbols do not load at all. Why is that? I’ve tried translating symbols to current service and reconnecting, but still no data. Please advise. Thanks, |
| [2025-05-29 08:15:21] |
| User262084 - Posts: 3 |
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Hello, Please find the attachment for my request above |
Attachment Deleted. |
Pic 2.png| [2025-05-29 13:22:42] |
| Sierra_Chart Engineering - Posts: 19916 |
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Delayed data does not work with CQG. You need to use “SC Data - All Services” Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-29 13:45:55] |
| John - SC Support - Posts: 40422 |
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Also, the Numbers Bars study is not available with Package 10. You need to be on one of the "Integrated Advanced" packages in order to be able to use/view the Numbers Bars study. Refer to the following: Description of Service Packages and Pricing: Integrated Packages Sierra Chart Purchase and License Information: Changing Package For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-29 14:12:11] |
| User262084 - Posts: 3 |
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Hi, I have just sent the Message Log via “Send for Analysis” from account NgocTiep. Please review. Thanks, |
| [2025-05-29 16:04:18] |
| John - SC Support - Posts: 40422 |
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The issue is what we stated in post #4. You are not on a package that supports the use of the Numbers Bars Calculated Values (or the Numbers Bars) studies. Refer to the links given previously.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-30 05:17:22] |
| Sierra_Chart Engineering - Posts: 19916 |
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We have given you a free trial of service package 12 which includes Numbers Bars: [✔] Your account has been provided access to package 12 for 30 days. If you would like to upgrade your account to this package, then go to the Activate Services page.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-30 05:17:28
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