Support Board
Date/Time: Sun, 15 Jun 2025 15:58:32 +0000
No Live Data
View Count: 203
| [2025-05-27 17:52:53] |
| Alex Q - Posts: 115 |
|
When I boot up the program it loads all historical data to that moment, but I am not getting any live data incoming after that. 2025-05-27 10:51:09.555 | Software version: 2695 64-bit 2025-05-27 10:51:09.555 | Primary Thread ID: 276 2025-05-27 10:51:09.555 | Usage end date: 2025-06-01 2025-05-27 10:51:09.555 | Enabled for: Advanced Features 2. 2025-05-27 10:51:09.555 | Enabled for: Sierra Chart Historical Data Service. 2025-05-27 10:51:09.555 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-05-27 10:51:09.555 | Enabled for: Delayed Denali Exchange Data Feed. 2025-05-27 10:51:09.555 | Enabled for exchange2: CME (Trading Account Required) 2025-05-27 10:51:09.555 | Enabled for exchange2: CBOT (Trading Account Required) 2025-05-27 10:51:09.555 | Enabled for exchange2: COMEX (Trading Account Required) 2025-05-27 10:51:09.555 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-05-27 10:51:09.555 | Enabled for exchange2: CBOE Global Indexes 2025-05-27 10:51:09.555 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-05-27 10:51:09.555 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-05-27 10:51:09.555 | Custom symbol settings values: enabled 2025-05-27 10:51:09.555 | Chart Update Interval: 1000 2025-05-27 10:51:09.555 | Intraday Data Storage Time Unit: 0 2025-05-27 10:51:09.555 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-05-27 10:51:09.555 | 2025-05-27 17:51:09 Local computer time in UTC 2025-05-27 10:51:09.555 | 2025-05-27 10:51:09 Local computer time in SC Time Zone 2025-05-27 10:51:09.555 | 2025-05-27 17:43:46 Server time in UTC 2025-05-27 10:51:09.555 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-05-27 10:51:09.555 | Program path: Z:\Volumes\Sierra Chart\Sierra Chart\ 2025-05-27 10:51:09.555 | Data Files path: Z:\Volumes\Sierra Chart\Sierra Chart\Data\ 2025-05-27 10:51:09.555 | OS Version Number: 10.0 2025-05-27 10:51:09.555 | Locale Setting: C 2025-05-27 10:51:09.556 | DLLs: DeltaData2_64.dll, DeltaData_64.dll, Template_64.dll, UserContributedStudies_64.dll 2025-05-27 10:51:09.556 | Allowed protected custom studies: 2025-05-27 10:51:09.556 | Crash reporter started: true 2025-05-27 10:51:09.556 | 2025-05-27 10:51:09.581 | Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 2025-05-27 10:51:09.585 | DTC Client socket (2) | Creating socket. 2025-05-27 10:51:09.586 | DTC Client socket (2) | New receive buffer size: 0 2025-05-27 10:51:09.586 | DTC Client socket (2) | Connecting to IP: 69.39.70.246. 2025-05-27 10:51:09.642 | DTC Client socket (2) | Connect event error. Windows error code 10061: Connection refused. * 2025-05-27 10:51:09.642 | DTC Client socket (2) | CloseSocket call. 2025-05-27 10:51:09.642 | DTC Client socket (2) | Closed. 2025-05-27 10:51:09.642 | Denali Data Feed | Failed connections: 142 2025-05-27 10:51:09.642 | DTC Client socket (0) | CloseSocket call. 2025-05-27 10:51:09.642 | Denali Data Feed | Disconnected from the server. 2025-05-27 10:51:09.642 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2025-05-27 10:51:12.642 | Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 2025-05-27 10:51:12.646 | DTC Client socket (2) | Creating socket. 2025-05-27 10:51:12.646 | DTC Client socket (2) | New receive buffer size: 0 2025-05-27 10:51:12.646 | DTC Client socket (2) | Connecting to IP: 69.39.70.246. 2025-05-27 10:51:12.702 | DTC Client socket (2) | Connect event error. Windows error code 10061: Connection refused. * 2025-05-27 10:51:12.702 | DTC Client socket (2) | CloseSocket call. 2025-05-27 10:51:12.702 | DTC Client socket (2) | Closed. 2025-05-27 10:51:12.702 | Denali Data Feed | Failed connections: 143 2025-05-27 10:51:12.702 | DTC Client socket (0) | CloseSocket call. 2025-05-27 10:51:12.702 | Denali Data Feed | Disconnected from the server. 2025-05-27 10:51:12.702 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2025-05-27 10:51:13.486 | Chart #6 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2025-05-27 10:51:13.486 | Chart #6 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2025-05-27 10:51:13.486 | Chart #6 has tagged chart #3 for full recalculation. Chartbook: ES Intraday.Cht 2025-05-27 10:51:13.486 | Chart #6 has tagged chart #4 for full recalculation. Chartbook: ES Intraday.Cht 2025-05-27 10:51:13.486 | ESM5.CME [CBV][M] 390 Min #6 | Chart data loading complete. 2025-05-27 10:51:15.703 | Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 2025-05-27 10:51:15.705 | DTC Client socket (2) | Creating socket. 2025-05-27 10:51:15.705 | DTC Client socket (2) | New receive buffer size: 0 2025-05-27 10:51:15.705 | DTC Client socket (2) | Connecting to IP: 69.39.70.246. 2025-05-27 10:51:15.760 | DTC Client socket (2) | Connect event error. Windows error code 10061: Connection refused. * 2025-05-27 10:51:15.760 | DTC Client socket (2) | CloseSocket call. 2025-05-27 10:51:15.760 | DTC Client socket (2) | Closed. 2025-05-27 10:51:15.760 | Denali Data Feed | Failed connections: 144 2025-05-27 10:51:15.760 | DTC Client socket (0) | CloseSocket call. 2025-05-27 10:51:15.760 | Denali Data Feed | Disconnected from the server. 2025-05-27 10:51:15.760 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2025-05-27 10:51:18.761 | Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 2025-05-27 10:51:18.762 | DTC Client socket (2) | Creating socket. 2025-05-27 10:51:18.763 | DTC Client socket (2) | New receive buffer size: 0 2025-05-27 10:51:18.763 | DTC Client socket (2) | Connecting to IP: 69.39.70.246. 2025-05-27 10:51:18.821 | DTC Client socket (2) | Connect event error. Windows error code 10061: Connection refused. * 2025-05-27 10:51:18.821 | DTC Client socket (2) | CloseSocket call. 2025-05-27 10:51:18.821 | DTC Client socket (2) | Closed. 2025-05-27 10:51:18.821 | Denali Data Feed | Failed connections: 145 2025-05-27 10:51:18.821 | DTC Client socket (0) | CloseSocket call. 2025-05-27 10:51:18.821 | Denali Data Feed | Disconnected from the server. 2025-05-27 10:51:18.821 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2025-05-27 10:51:20.498 | Chart #10 has tagged chart #4 for full recalculation. Chartbook: ES Intraday.Cht 2025-05-27 10:51:20.498 | Chart #10 has tagged chart #5 for full recalculation. Chartbook: ES Intraday.Cht 2025-05-27 10:51:20.498 | ESM5.CME [CBV][M] 240 Min #10 | Chart data loading complete. 2025-05-27 10:51:20.922 | ESM5.CME [CBV][M] 390 Min #5 | Chart data loading complete. 2025-05-27 10:51:20.935 | ESM5.CME [CBV][M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2025-05-27 10:51:21.210 | ESM5.CME [CBV][M] 240 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2025-05-27 10:51:21.227 | Chart #3 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2025-05-27 10:51:21.269 | ESM5.CME [CBV][M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2025-05-27 10:51:21.693 | ESM5.CME [CBV][M] #4 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2025-05-27 10:51:21.771 | ESM5.CME[M] 5 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2025-05-27 10:51:21.772 | Chart #2 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2025-05-27 10:51:21.784 | ESM5.CME [CBV][M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2025-05-27 10:51:21.823 | Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 2025-05-27 10:51:21.825 | DTC Client socket (2) | Creating socket. 2025-05-27 10:51:21.825 | DTC Client socket (2) | New receive buffer size: 0 2025-05-27 10:51:21.825 | DTC Client socket (2) | Connecting to IP: 69.39.70.246. 2025-05-27 10:51:21.881 | DTC Client socket (2) | Connect event error. Windows error code 10061: Connection refused. * 2025-05-27 10:51:21.881 | DTC Client socket (2) | CloseSocket call. 2025-05-27 10:51:21.881 | DTC Client socket (2) | Closed. 2025-05-27 10:51:21.881 | Denali Data Feed | Failed connections: 146 2025-05-27 10:51:21.881 | DTC Client socket (0) | CloseSocket call. 2025-05-27 10:51:21.881 | Denali Data Feed | Disconnected from the server. 2025-05-27 10:51:21.881 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2025-05-27 10:51:24.883 | Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 10048 2025-05-27 10:51:24.884 | DTC Client socket (2) | Creating socket. 2025-05-27 10:51:24.885 | DTC Client socket (2) | New receive buffer size: 0 2025-05-27 10:51:24.885 | DTC Client socket (2) | Connecting to IP: 69.39.70.246. 2025-05-27 10:51:24.941 | DTC Client socket (2) | Connect event error. Windows error code 10061: Connection refused. * 2025-05-27 10:51:24.943 | DTC Client socket (2) | CloseSocket call. 2025-05-27 10:51:24.943 | Denali Data Feed | Failed connections: 147 2025-05-27 10:51:24.943 | DTC Client socket (2) | Closed. 2025-05-27 10:51:24.943 | DTC Client socket (0) | CloseSocket call. 2025-05-27 10:51:24.943 | Denali Data Feed | Disconnected from the server. 2025-05-27 10:51:24.943 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. |
| [2025-05-27 20:35:58] |
| John - SC Support - Posts: 40422 |
|
You have the following error in your log: Connect event error. Windows error code 10061: Connection refused. *
This is due to having setup a specific server address at one time for ds13.sierracharts.com, but that server is no longer in use. You will want to remove that entry. There are optional servers listed at the following link: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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