Support Board
Date/Time: Sun, 15 Jun 2025 15:54:39 +0000
[Programming Help] - “DTC Protocol Server Settings” not showing after activating Package 10
View Count: 290
| [2025-05-19 20:21:18] |
| User997755 - Posts: 10 |
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Hello, I have successfully activated Service Package 10 and I launched the main Sierra Chart using SierraChart_64.exe (not Sub Instance). However, the “DTC Protocol Server Settings” menu is still not appearing under the Global Settings menu, even though I’m in the main instance. I confirmed: - I am running version 2758 (64-bit) - I am not using a Sub Instance - My service package is active and confirmed on the account panel Can you please let me know what else I need to check in order to make the “DTC Protocol Server Settings” menu appear? Thank you, freediplomat Date Time Of Last Edit: 2025-05-19 21:19:41
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| [2025-05-19 20:33:45] |
| User997755 - Posts: 10 |
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I subscribed to Package 10 and restarted Sierra Chart using `SierraChart_64.exe` directly (not a sub instance). However, under “Global Settings”, I still don’t see the “DTC Protocol Server Settings” menu. I need to enable the DTC server to connect from an external program for real-time data. Can you confirm what step I might be missing, or if it’s not yet enabled on my account? Thanks. Date Time Of Last Edit: 2025-05-19 21:20:33
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Private File |
| [2025-05-19 20:35:20] |
| John - SC Support - Posts: 40422 |
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Select "Global Settings >> Sierra Chart Server Settings" and then there is a separate tab in there for "DTC Protocol Server". We think this is what you are looking for. If it is something else, then please give us additional information. We are curious why you were expecting to find this directly under the "Global Settings" window. If there is something in our documentation that is not correct, please let us know where it is so we can correct it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-19 21:17:57] |
| User997755 - Posts: 10 |
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Hello, I have enabled the DTC Protocol Server and configured everything according to the documentation, but I am still stuck in “Reconnect Wait” status. Here is my setup: The DTC Protocol Server is enabled (Yes) Listening Port: 11099, Historical Data Port: 11098 Allowed Incoming IPs: Local Computer Only Sub instance is set to connect to 127.0.0.1 : 11099 “Allow Trading” is set to Yes I launched SierraChart_64.exe directly — not from the sub instance I have attached screenshots of: Data/Trade Service Settings DTC Protocol Server Settings Reconnect Wait screen Can you please advise what might be wrong? Why is it not connecting? What should I do next? Thanks. |
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| [2025-05-19 21:51:12] |
| User997755 - Posts: 10 |
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So far, I've finished it up to this state.
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| 20250519_144700.png / V - Attached On 2025-05-19 21:50:35 UTC - Size: 410.7 KB - 86 views |
| [2025-05-19 22:32:33] |
| Sierra_Chart Engineering - Posts: 19918 |
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Yes we were going to say you do need to set the Server Port number to 11099: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=120875 In the last screenshot we see you have done this. Set Automatically Use JSON Compacting coding to No in the Server Settings. Although thinking about it, that should not matter. From the DTC sub instance after trying to connect: Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) This will provide us the additional information we need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-19 22:33:04
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