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Direct MessagesDate/Time: Fri, 10 May 2024 02:04:51 +0000
Post From: Data problems
| [2016-07-05 02:11:22] |
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Please do the following: 1. Update Sierra Chart to the latest prerelease: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Nothing has changed in the latest prerelease which will solve this, but we did find a problem where under certain conditions Positions would not display on the Positions tab. But that would not affect the internal Position tracking or the display of Position data on charts. 2. Make sure you are using the Trade Activity Log properly: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ViewingHistoricalTradeActivity 3. Make sure the correct Trade Account on the chart is set: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#SelectingTradeAccount 4. Refer to this section about inaccurate information on the Trade Stats for Charts tab: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ChartTradeStatsTab 5. When you have the problem where you do not see the current Position or Orders, let us know the details of the Position and Orders. Restart Sierra Chart. Do not open any charts. Connect with File >> Connect to Data Feed. After about 20 seconds provide us the FIX log following these instructions here: Providing FIX Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |