Login Page - Create Account

Support Board


Date/Time: Tue, 14 May 2024 06:16:50 +0000



Post From: Anyone seeing or not seeing a problem with DAX futures?

[2016-06-14 08:22:20]
Sierra Chart Engineering - Posts: 104368
The EUREX data feed is now working. We apologize for the issue. It was a Barchart server data problem. They have been notified about it. We are using an alternate data feed at this time. We will make it clear to them, that they need to do a much better job and this is quite serious because this is the second time in recent months this has happened.

There is going to be some incomplete data today for the EUREX due to the data problem. Follow the instructions here to re-download the data where there is incomplete data in the chart:
https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart

If there is any further problem, let us know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing