Support Board
Date/Time: Mon, 12 May 2025 00:14:16 +0000
Post From: Why are simulated trade positions going flat with 3 sec of trade?
| [2016-05-19 18:05:03] |
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That particular section talks about more than just simply updating. Also updating in most cases is not going to matter because 99.99 percent of the time an issue like this is going to be on the side of Interactive Brokers. So do you see the Position displayed on the Trade >> Trade Orders and Positions >> Positions tab at the time you see the position disappear? Did you also contact Interactive Brokers about this? You will need to contact Interactive Brokers about this and find out why they are not sending Trade Position data updates. They will need to resolve the problem for you. They probably will request the log files: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#ProvidingTWSLogFiles Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-19 18:07:01
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