Support Board
Date/Time: Mon, 15 Dec 2025 15:18:42 +0000
Post From: error: pending orders not cancelling
| [2016-02-18 17:23:49] |
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This is the relevant message: GainCapital FIX Trading: Received a Reject <3> message. Reference Message Type = H. Text = Internal error | 2016-02-18 10:33:34 * This is an error from the OEC system. Also you just need to select Trade >>Refresh Trade Data from Service: Trade Menu If you want us to contact OEC about this, we need to get the FIX log that contains this error. Refer to this page for instructions: Providing FIX Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |